Job Details

Patient Services Representative

Founded in 1967, Waikiki Health is a nonprofit, Federally Qualified Health Center (FQHC) that offers a Patient-Centered Medical Home targeting our community's most vulnerable populations. Our clinical and program sites provide holistic care in welcoming, supportive, and nonjudgmental environments. Waikiki Health's mission is to provide quality medical and social services that are accessible and affordable for everyone, regardless of ability to pay.

Our Values

• We are committed to providing the highest quality care and services to our island community.
• We believe that respect is the foundation of our interpersonal relationships.
• We maintain empathy and kindness, treating everyone as ohana.
• We are creative and flexible in meeting community needs.
• We will help empower others to reach their highest potential.
• We are accountable to the community we serve and to each other.

Waikiki Health is seeking a full-time Patient Services Representative for our PATH Clinic. Pay rate for this role is $20.00 per hour. Schedule: Monday - Friday, some Saturdays. 40 hours per week. Closing shift, 10:00am - 6:30pm.

Benefits

• Health insurance (Employee only) 100% premium paid once eligible.
• 13 Paid holidays
• Parking included
• 403(b) Retirement Plan Participation effective within 4 weeks of employment. Matching is offered once eligible with a 3-year vesting period

Perks

• HOLO Bus Pass benefits
• BIKI bike rental benefits
• Company Shirt

The Patient Services Representative helps to maintain efficient workflow in administering the day to day activities of the front business office. It involves many responsibilities from providing excellent customer service, collecting patient demographic information, verifying and checking insurance and eligibility, and managing provider schedules.

Qualifications and abilities

• High school graduate or equivalent. Some post-secondary education is preferred.
• A minimum of one year working in a medical office with knowledge of medical terminology and basic knowledge of common medications and billing procedures preferred.
• Preferred experience in call center or answering office phone systems.
• Familiarity with common software programs, (i.e. Windows-based programs).
• Ability to quickly learn new systems and multitask.
• Ability to communicate effectively with patients, community members, and staff members.
• Willingness and ability to be flexible with job duties/hours worked.

General Duties include but are not limited to

• Provides superior customer service to patients and associates in person and on the telephone.
• Operates at assigned function(s) in accordance with appropriate workflows.
• Uses the agency ATHENA System and Electronic Medical Records system.
• Ensures medical & behavioral health intake forms are prepared for the next day appointments.
• Verifying and checking insurance and eligibility and collecting cash and CC payments at time of service.
• Other duties as assigned

*Waikiki Health requires proof of the following immunization; with or without reasonable accommodation: TB skin test or chest x-ray, Hep B (optional).

Waikiki Health is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.