Job Details

Customer Service Representative

Key Responsibilities

• Answer incoming calls, SMS, and emails in a professional and timely manner
• Schedule and dispatch appointments accurately
• Provide quotes and process invoices with accuracy
• Use 8x8 system to provide status updates and create service requests
• Escalate customer concerns or complex issues when necessary
• Maintain accurate records and customer information
• Deliver a high level of customer service at all times

Qualifications

• Previous customer service experience required
• Call center experience preferred
• Auto industry experience is a plus
• Understanding of the collision industry is highly preferred
• Strong phone presence (inbound and outbound calls)
• Comfortable using Windows-based systems

Skills & Abilities

• Basic computer skills
• Basic to intermediate Microsoft Excel skills
• Proficiency in Microsoft Office
• Experience with Microsoft Teams
• Strong communication and problem-solving skills
• Ability to multitask and stay organized in a fast-paced environment

What We're Looking For

• High level of integrity and accountability
• Strong team player with a positive attitude
• Customer-first mindset
• Willingness to learn and bring new ideas

This job description is not a complete statement of all duties and responsibilities comprising the position.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.