Job Details
Client Care Representative
2026-03-18 Kelly Services Kapolei,HI
Description:
Once you apply, we'll review your skills and experience. If there's a fit, we'll reach out about next steps. And if this role isn't the right match, your profile remains with us so our recruiters can consider you for future opportunities.
We're committed to helping you grow your career. Ready to get started? Apply today to become a Client Care Representative!
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Get a complete career fit with Kelly®.
You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.
About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
General Information
Name
Client Care Representative
Employment Type
Temporary
Position level
Full-time
Virtual/Remote?
No
LaborCategory
Office
Date
16-Mar-2026
City
Kapolei
State
Hawaii
Country
United States
Ref #
924#######
Description & Requirements
Description
For those who value growth, teamwork, and making a difference, this opportunity is for you! We recognize your ambition and are committed to helping you thrive. We're seeking a Client Care Representative to join our vibrant team in Kapolei, HI. If you're ready to take the next step in your career, read on-you deserve to explore this excellent opportunity.
Job Title: Client Care Representative
Pay Rate: $18.50
Schedule: Monday - Friday 8am- 5pm
Location: Kapolei, HawaiiWhat's a typical day as a Client Care Representative? You'll be:
- Place and receive phone calls, answer telephones, forward callers, and accept messages following SOPs.
- Create and process client work orders received via telephone, fax, web, and remote users.
- Assist clients with questions regarding order fulfillment, available services, and pricing-always prioritizing exceptional service.
- Provide inside sales support, sharing service details, pricing, agreements, and more.
- Coordinate with Operations on service schedule changes, rush requests, and emergency container/file needs.
- Update and review client service schedules regularly with the Transportation Specialist or Area Account Support Manager.
- Research, track, and communicate about missing client items (containers, files, tapes).
- Support vault processing, destruction, and permanent removal of work orders as assigned.
- Manage client data entry and imports, barcode printing requests, and daily work order closure.
- Ensure compliance with security protocols for visitors, and file management logs daily.
- Process incoming mail (FedEx, UPS, etc.) and assist with billing and vendor invoicing as required.
- Participate in safety and security drills, disaster recovery planning, and escalate issues to the supervisor.
- Comply with all company policies, maintaining knowledge of industry trends and regulations.
- High school diploma or equivalent required.
- At least 6 months of experience in a customer service environment or call center (preferred).
- Strong Windows-based computer skills.
- Excellent listening, negotiation, and written/oral communication skills.
- Capable of collaborative teamwork, problem-solving, multitasking, and delivering outstanding customer service.
- Periodic lifting (20-60 lbs.), scanning materials, overhead reaching, bending, stretching, pushing, and pulling.
Once you apply, we'll review your skills and experience. If there's a fit, we'll reach out about next steps. And if this role isn't the right match, your profile remains with us so our recruiters can consider you for future opportunities.
We're committed to helping you grow your career. Ready to get started? Apply today to become a Client Care Representative!
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Get a complete career fit with Kelly®.
You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.
About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.