Job Details

The Resort Manager is a hands-on resort operations leader with demonstrated leadership experience across Rooms and Food & Beverage, a strong background in luxury hospitality environments, and the executive presence to drive performance, service excellence, and team development.

Position Overview

A highly regarded luxury resort on Oahu is seeking an experienced Resort Manager to lead day-to-day hotel operations and serve as a key operational partner to the General Manager. This role is responsible for overseeing multiple core divisions within a full-service, luxury resort environment, ensuring strong financial performance, exceptional guest experiences, and consistent service standards.

The Resort Manager plays a visible, hands-on leadership role across the property, balancing operational excellence, team development, and guest satisfaction while supporting the long-term success and reputation of a premier hospitality destination.

Responsibilities

• Oversee daily operations across Rooms, Food & Beverage, Engineering, and Security
• Lead and support department heads to ensure operational goals, service standards, and performance expectations are met
• Own budgeting, forecasting, and expense management for assigned divisions
• Drive revenue opportunities while maintaining luxury guest experience standards
• Partner with the General Manager and executive leadership team on operational planning and execution
• Monitor guest satisfaction metrics and lead continuous improvement efforts
• Support talent development, succession planning, and leadership growth across departments
• Ensure compliance with safety, risk management, and regulatory requirements
• Serve as acting leader in the absence of the General Manager, as needed

Skills

• Strong luxury hospitality operations leadership
• Proven financial acumen (budgets, forecasts, P&L responsibility)
• Ability to lead multi‑department teams in a complex resort environment
• Excellent communication and stakeholder management skills
• High level of guest service orientation and attention to detail
• Experience balancing operational efficiency with elevated service standards
• Confident decision‑maker in a fast‑paced, high‑expectation setting

Requirements

• Bachelor's degree in hospitality management or a related field
• 8+ years of senior hospitality management experience
• Prior experience in a luxury, medium to large resort or hotel
• Strong working knowledge of hotel operations, compliance, and safety standards
• Ability to work a flexible schedule aligned with resort operational needs
• Experience working closely with executive leadership teams