Job Details

The Institute for Human Services (IHS) is Hawaii's most comprehensive human services agency dedicated to ending and preventing homelessness. For over 45 years, we've been at the forefront of creating tailored solutions for those in crisis, offering a continuum of care that includes emergency shelters, housing programs, health services, employment assistance, and outreach.

Job Summary:

Manage donor database; ensuring data accuracy, integrity, and security of donor information; developing and executing the process for receiving, recording and acknowledging monetary donations; creating opportunities to increase giving from existing donor base. Coordinate cultivation of donor relations and manage written and verbal communications with donors. This role requires a keen attention to detail, excellent organizational skills, and the ability to handle sensitive information with confidentiality.

Essential Functions

• Demonstrate excellent customer service consistent with the standards contained in the Vision, Mission, and Values of the organization.
• Increase capacity of development by identifying and executing on opportunities for operational efficiencies related to donor acquisition, conversion, donor databases, and recapture.
• Collaborate with the Director of Philanthropy to develop and steward activities related to fundraising and relationship management of current IHS donors.
• Manage donation form design and process to maximize donor revenue.
• Create reports including but not limited to existing and potential donor research and tracking, weekly financial reconciliation, event engagement statistics, Board Development Committee reports and other ad hoc reports.
• Manage thank yous/donor acknowledgments and communicate with donors through various mediums, to drive donor retention and growth; Research potential and existing major donors as well as donor market segments to understand donor motivation and capacity.
• Work collaboratively with finance to ensure proper reporting and record keeping of all donations.
• Manage the IHS donor calendar of events, planning, executing and coordinating event functions. Track event data, manage budget and actual revenue and expenses, and provide event outcome reporting.

Preferred Knowledge, Skills & Abilities

• Working knowledge of donor software, or other philanthropy processing and database systems to guide donor data infrastructure and reporting functions.
• Microsoft Office: Excel (intermediate), Word (intermediate), Power Point (basic).
• Ability to work well under pressure and with multiple deadlines.
• Able to foster positive relationships with current and potential donors, and work well with a team to promote strategic initiatives.
• Detail oriented with ability to prioritize and manage several projects efficiently.
• Possess personal qualities of integrity, patience and commitment to mission.
• Flexible and able to multitask and prioritize daily responsibilities; can work within an ambiguous, fast-moving environment.

Preferred Experience and Education

1. Bachelor's degree in Business Administration, Communications, Marketing, or related field.
2. Two to three years of experience in working in fundraising for an organization or special projects and experience in data management.
3. Experience utilizing Virtuous or other CRM programs.
4. Demonstrated history of leading capital or development campaigns.

Schedule

Regular business hours, Monday through Friday. Hours may include some evenings, weekends and holidays. Hours and days may vary based on the needs of the organization.

IHS is an Equal Opportunity Employer, maintains a Drug and Alcohol-free Workplace, and is proud to be an employer of national service.