Job Details

General Office Clerk/Customer Experience Specialist

We are in the logistics industry, situated in Honolulu, Hawaii, and we're currently in search of a General Office Clerk/Customer Experience Specialist. In this dual-role position, you'll wear many hats, but your main responsibility will be to put our customers at the heart of everything you do. From answering inquiries and resolving issues to processing orders and gathering customer feedback, you'll be the go-to person for our customers' needs. Beyond customer service, you'll also take on general office tasks, such as filing, data entry, liaising with different departments, and supporting office management. To apply, please call us at 808-###-####. Preference will be given to applicants currently residing in Hawaii due to the nature of the job requirements.

Responsibilities:

• Coordinate freight movements.
• Provide quotations to customers and overseas agents upon request.
• Prepare and process documentation including Interim Receipts, freight invoices, and freight labels.
• Handle customer invoicing and vendor invoice accruals.
• Provide timely updates to customers regarding shipment status.
• Coordinate with third-party trucking partners for pickups and deliveries.
• Prepare end-of-day documents for next day jobs.
• Collaborate with various internal teams on the movement of freight.

Requirements:

• Minimum 1 year of experience in a similar role.
• Proficiency in basic office skills and use of basic office equipment.
• Experience in answering inbound calls and making outbound calls.
• Demonstrable skills in data entry and document uploading.
• Familiarity with documentation, filing, copying, and scanning tasks.
• Proficiency in Microsoft Word and Microsoft Excel.
• Ability to handle customer queries effectively and improve customer experience.
• Ability to prioritize tasks and manage time effectively.
• High attention to detail and accuracy.
• Ability to work both independently and as part of a team.