Job Details

WIC Participant Services Coordinator

Primary Purpose: Under indirect supervision, accurately and efficiently assess income/address and eligibility of WIC participants in regards to federal regulations and state of Hawaii Department of Health WIC policies using the HIWIC computer system. Assists in all aspects of basic WIC services including anthropometric/hematological screening. Supports the mission, goals and objectives of Kalihi-Palama Health Center.

Essential Duties:

1. Maintain professional customer service towards all participants and staff
2. Performs routine clerical duties with ability to type 25wpm, use fax/scan/copy machine
3. Accurately orients participants to the WIC program
4. Accurately explains the WIC program/history/foods approved
5. Able to use audio visual equipment for WIC orientation video
6. Use the HIWIC system to perform essential duties and other duties as assigned
7. Accurately determines and records first and second authorized caregivers
8. Accurately able to verbally explain e-WIC card
9. How to issue an e-WIC card/activation
10. Maintain security of eWIC cards and WIC mail
11. Accurately able to assist setting participants PIN
12. Able to direct participants in resetting/unlocking using IVR number
13. Ability to deactivate card and set appointment for participant to retrieve a new card
14. Ability to issue benefits if food packages are assigned. Refer WIC client to appropriate staff if food package changes are needed
15. Ability to follow policies and procedures to issue e-WIC card and benefits to foster clients
16. Can accurately verbally outline all aspects of WIC eligibility requirements: ID, household income eligibility, and what documents are required to prove eligibility and Med-Quest verification
17. Check demographics: address, phone and zip code at each visit
18. Accurately input proof of income, address, and identification to determine WIC eligibility
19. Accurately records new pregnancy and end of pregnancy
20. Accurately complete in-state WIC transfers
21. Accurately print Verification of Certification (VOC)
22. Knows contact information to other WIC programs to help clients transfer if needed
23. Set up appointments for WIC VOC referrals
24. Initiate presumptive eligibility whenever possible
25. Accurately screens and transfers calls/emails
26. Accurately schedule and reschedule WIC appointments over the phone and in clinic
27. Give directions to KPHC WIC clinic via all modes of transportation
28. Answer the phone, takes messages, return phone calls
29. Send WIC letters for applying to WIC, WIC orientation, and missed appointments
30. Retrieve and call missed appointments
31. Retrieve and call appointment reminders
32. Retrieve phone messages/emails and returns calls/email in a timely manner
33. Pre-certify and complete WIC referrals
34. Accurately measures and records anthropometric data
35. Accurately measures and records hematological data
36. Order and update supplies for the hematological area
37. Able to follow ethical guidelines and assure confidentiality of participant information (HIPAA)
38. How to look up history of contacts
39. How to look up in notices tab, what type of appointment is needed
40. Monthly participant caseload/no-show rate
41. How to do monthly time study for State Department of Health WIC office
42. Able to follow Special Formula ordering, receiving and issuing guidelines
43. Able to retrieve nutrition education from WICHealth.org and accurately record online nutrition education in HIWIC
44. Correctly does nutrition education (NE) contacts for low-risk clients, gets needed forms and makes correct next appointment
45. Issues CPA assigned WIC food benefits
46. Appropriately refer high risk clients to the WIC Registered Dietitian
47. Appropriately refer WIC clients to Kalihi-Palama Health Center for additional resources
48. Appropriately refer to community resources/healthcare providers. Assist with outreach activities
49. Able to provide interpretation in proficient language(s)
50. Scan all necessary and required documents in H