Position Summary: Ensure the property is clean and orderly while maintaining owner privacy. Responsible for performing a variety of domestic duties, including household maintenance, running errands, laundry and shopping.
Position Responsibilities:
- Ensures that the property is maintained to the highest aesthetic and performance standards
- Conducts frequent reviews of the physical surroundings to ensure quality issues are identified and rectified
- Sweeps, mops, polishes floors, and cleans furniture
- Shops for supplies and maintains inventories
- Adheres to annual housekeeping budget
- Maintains consistency in daily, weekly, and monthly activities
- Coordinates contract laundry and dry-cleaning and ensures appropriate quality
- Escorts contractors and vendors while maintaining privacy and security standards
- Assist with special events including set-up and post event clean-up
- Ongoing interest in the improvement of service, level of care, operational sophistication, and overall experience of the property
Essential skills and experience: - High School Diploma required
- Minimum 3 years experience in the cleaning maintenance of luxury establishments
- Proficiency in working with high grade surfaces; wood, leather, furniture, carpet, silver, artwork, antiques
- Exceptional interpersonal and communication skills; positive attitude
- Flexibility in working extended hours and weekends as needed
- Ability to demonstrate intuitive service
- Knowledge of general office procedures, administrative support, computer skills, and smartphone proficiency
- Ability to operate ISR computer system, intercom and general household equipment
- Excellent time management skills; ability to organize and coordinate multiple projects with available resources
- Keen attention to detail, honesty, adaptability, dependability, and a willingness to do hands-on work
- Ability to maintain a high level of strict confidentiality and professionalism
- Possess a valid drivers license with a good driving record
Valued but not required skills and experience: - Private estate, luxury hotel, or similar hospitality experience beneficial
Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Physical demands: Basic standing, walking, kneeling, climbing stairs, frequent bending, reaching, twisting, turning, pushing and pulling. Driving of personal vehicle required to various locations. Occasional lifting of heavy items.
- Work environment: Home setting. Noise level usually moderate.
- Travel: Occasional travel required, often on short notice.
- General sign-off: The employee is expected to adhere to and ensure compliance with all relevant OSHA safety regulations for all personnel; as well as all company policies, and to act as a role model in the adherence to policies.
All statements are intended to describe the general nature of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities required of this role.
WHO ARE YOU? You are a self-motivated, go-getter who takes extreme pride in their work. You require little supervision, and work well independently; but also enjoy being part of a team. You are detail oriented, and work well with structure and schedules; but you're fluid enough to change direction with little notice. You're open to feedback, because you always want to be just a little better than you were the day before. You think on your feet, and are an effective communicator - regardless of whether you're chatting with an intern or presenting to the CEO. You are able to manage multiple projects at once, and have great people management skills, for when it's time to delegate. You're professional, but don't take yourself too seriously and have an excellent sense of humor. You consider your profession more of a lifestyle than just a job - and are passionate about the career path you've chosen for yourself. You are open-minded, and willing to speak up when you have great ideas. You aren't afraid of change, and seek out opportunities to improve processes. You're comfortable leading (and completing) projects, and do so with a positive attitude. Your background likely consists of work on large properties, private estates, or in luxury hotels. You've taken on a lot in your career, and you're ready for your next challenge!
WHO ARE WE? DFI is a private property management company dedicated to providing unparalleled Service Excellence to our clients. In support of our goal, we work hard to develop an amazing culture for our teams which extends far beyond a typical organization or benefits package. We offer many exciting programs that focus on developing the whole person - we work hard, play hard and know how to have FUN!
Why DFI? - Fun, team-oriented environment
- Competitive salary and performance based bonus program
- 100% employer paid medical, dental, and vision insurance for employees and their dependents (with participation in our Wellness Incentive Program)
- 401(k) + match
- Generous vacation and personal time off allowance
- Charitable donation matching program
- Training and development opportunities
- Programs and activities to encourage a balanced lifestyle
This is a drug free workplace where all candidates are required to complete a background check and drug test before employment
DFI is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: DFI is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at DFI are based on business needs, job requirements and individual qualifications, without regard to age, race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. DFI will not tolerate discrimination or harassment based on any of these characteristics.