Job Details

Receptionist/WIC Nutrition Aide I

Under indirect supervision, accurately and efficiently assess income/address and eligibility of WIC participants in regards to Federal regulations and State of Hawaii Department of Health WIC policies using the HIWIC computer system. Assists in all aspects of basic WIC services including anthropometric/hematological screening. Supports the mission, goals and objectives of Kalihi-Palama Health Center.

Maintain professional customer service towards all participants and staff

Performs routine clerical duties with ability to type 25wpm, use fax/scan/copy machine

Accurately orients participants to the WIC program

Accurately explains the WIC program/history/foods approved

Able to use audio visual equipment for WIC orientation video

Use the HIWIC system to perform essential duties and other duties as assigned

Accurately determines and records first and second authorized caregivers

Accurately able to verbally explain e-WIC card

How to issue an e-WIC card/activation

Maintain security of eWIC cards and WIC mail.

Accurately able to assist setting participants PIN

Able to direct participants in resetting/unlocking using IVR number

Ability to deactivate card and set appointment for participant to retrieve a new card

Ability to issue benefits if food packages are assigned. Refer WIC client to appropriate staff if food package changes are needed.

Ability to follow policies and procedures to issue e-WIC card and benefits to foster clients.

Can accurately verbally outline all aspects of WIC eligibility requirements: ID, household income eligibility, and what documents are required to prove eligibility and Med-Quest verification

Check demographics: address, phone and zip code at each visit

Accurately input proof of income, address, and identification to determine WIC eligibility

Accurately records new pregnancy and end of pregnancy

Accurately complete in-state WIC transfers

Accurately print Verification of Certification (VOC)

Knows contact information to other WIC programs to help clients transfer if needed

Set up appointments for WIC VOC referrals

Initiate presumptive eligibility whenever possible

Accurately screens and transfers calls/emails

Accurately schedule and reschedule WIC appointments over the phone and in clinic

Give directions to KPHC WIC clinic via all modes of transportation

Answer the phone, takes messages, return phone calls

Send WIC letters for applying to WIC, WIC orientation, and missed appointments

Retrieve and call missed appointments

Retrieve and call appointment reminders

Retrieve phone messages/emails and returns calls/email in a timely manner

Pre-certify and complete WIC referrals

Accurately measures and records anthropometric data

Accurately measures and records hematological data

Order and update supplies for the hematological area

Able to follow ethical guidelines and assure confidentiality of participant information (HIPAA)

How to look up history of contacts

How to look up in notices tab, what type of appointment is needed

Monthly participant caseload/no-show rate

How to do monthly time study for State Department of Health WIC office

Able to follow Special Formula ordering, receiving and issuing guidelines

Able to retrieve nutrition education from WICHealth.org and accurately record online nutrition education in HIWIC.

Correctly does nutrition education (NE) contacts for low-risk clients, gets needed forms and makes correct next appointment

Issues CPA assigned WIC food benefits

Appropriately refer high risk clients to the WIC Registered Dietitian

Appropriately refer WIC clients to Kalihi-Palama Health Center for additional resources

Appropriately refer to community resources/healthcare providers.

Assist with outreach activities.

Able to provide interpretation in proficient language(s)

Scan all necessary and required documents in HIWIC

Regular and reliable on-site attendance is required.

Cooperates with all other staff members in accomplishment of own job duties

Serves as team player, exhibiting traits of courtesy, caring, helpfulness and respect

Maintain positive customer relationships through effective communication

Maintains cultural sensitivity towards participants and staff

Perform other related duties and accepts responsibility as assigned

Use equipment and materials properly

Operates audiovisual equipment/computer systems/applications

Able to speak and write English well

Bilingual (Preferred)

Familiar with community resources

Able to train other staff in HI WIC and WIC orientation

Able to work alone and with initiative

Genuinely wants to help WIC participants

Willing to be a critical thinker, assume leadership and support the KPHC-WIC team

Must be able to work with culturally and socio-economically diverse staff and participants

Able to work calmly and effectively under stressful situations

High School diploma or GED equivalent

One year working with infants/children in a day care, school, community setting OR currently enrolled in a bachelors of science in nutrition degree accredited program

Ability to communicate effectively orally and in writing

Work effectively with multi-ethnic individuals

Competent with computers, office machines and office procedures. Able to type 35 wpm on a word processor. Must be able to multi-task

Kalihi-Palama Health Center is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.