Four Seasons - Lana Lane - Responsibilities: Recognize frequent guests and personalize service based on their preferences; Serve guest needs by providing exceptional knowledge of food & beverage menu items as well as information regarding preparation methods; Provide guests with oshibori service, spritzing, towels and assistance with seating arrangements at the pool; Respond to all interactions in an efficient, courteous and professional manner to achieve maximum customer satisfaction; Comply with all Four Seasons policies and procedures