Job Details
Investigations Supervisor (INV4)
2026-02-26 State of Washington all cities,AK
Description:
What you will bring to the position:
Experience must include:
What may help set you apart:
For information about this position, available accommodations, or the interview process, contact Kyle Odell
Supplemental Information
Join us as we transform how government delivers services! Together, we can build a legacy of commitment to diversity, equity, and inclusion that will benefit generations to come. Be part of this vital mission and make a real impact in your community.
How to Apply:
Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete.
You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.
A paycheck is just part of a total compensation package. We offer some of the nation's best benefits.
We value diverse perspectives and life experiences.We employ and serve people of all backgrounds including people of color, immigrants, refugees, women, LGBTQ+, people with disabilities, and veterans. We value the unique traits and attributes that each employee brings to the job. Through the diverse perspectives of an inclusive workforce, we will create a more respectful, productive, and unified team to better serve the public of Washington.
Veteran/Military Spouse Preference Notice
To take advantage of veteran/military spouse preference, email the Talent Acquisition Team. Please include the title of this position in the subject line.
The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age, religion, sex (including gender identity), marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability.
Persons requiring accommodation in the application process, during the recruitment process, or who need this job announcement in an alternative format, may contact the Human Resources Office at 360-###-#### or may email ...@dol.wa.gov. Applicants who are deaf or hard of hearing may call our ASL interpreter via Video Phone at 360.###.####.
The candidate pool certified from this recruitment may be used to fill future similar vacancies for up to sixty days.
We do not use the E-Verify system; therefore, we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit .
More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.
Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.
Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.
Sick Leave
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.
Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.
Vacation (Annual Leave)
Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.
Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.
Pay status includes hours worked, time on paid leave and paid holiday.
As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.
Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.
Military Leave
Washington State supports members of the armed forces with 21 days paid military leave per year.
Bereavement Leave
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.
Additional Leave
Leave Sharing
Family and Medical Leave Act (FMLA)
Leave Without Pay
Please visit the State HR Website for more detailed information regarding benefits.
Updated 01-07-2026
01
This position will require you to work at our Olympia, WA Office every Wednesday and Thursday. Can you meet this expectation?
02
In this role you will have the privilege to serve diverse teammates, customers, and partners. How would you apply your understanding of culture differences to create an environment where everyone feels valued and has the opportunity to be successful?
03
How many years of experience as an investigator with a criminal justice government agency or private organization, or other directly related field do you have?
04
Do you have 4 years of experience as an Investigator 3 AND at least one (1) year of supervisory experience?
05
Which of the following best describes your highest level of relevant education?
06
Do you have the following experience? (select all that apply)
07
Do you have the ability to do the following?Please select all that apply.
08
Supervising investigations requires balancing timeliness, quality, and fairness. Describe how you monitored workloads, set priorities, and intervened when investigative work was not meeting expectations.Please write "N/A" if not applicable.
09
Tell us about a time you had to address performance concerns with an investigator or staff member. Describe the issue, how you communicated expectations, the steps you took to coach or correct performance, and the result.Please write N/A if not applicable.
10
Briefly describe your professional work experience and familiarity working with customer records and the ability to work with sensitive records, analyzing large data sets, and interpreting complex statutes and regulations.Please write, "N/A" if not applicable.
11
Where did you learn of this vacancy?
12
If you answered "other" to the preceding question, please indicate where you learned of the vacancy in the space below.
13
I understand to be considered for this position I must fully complete my application and supplemental questions and attach a current cover letter.
Required Question
Salary: $73,284.00 - $96,144.00 Annually
Location : Thurston County - Olympia, WA
Job Type: Full Time - Permanent
Remote Employment: Flexible/Hybrid
Job Number: 2026-00996
Department: Dept. of Licensing
Division: Business and Professions
Opening Date: 02/24/2026
Closing Date: 3/9/2026 11:59 PM Pacific
Description
We are dedicated to growing a culture of belonging through our values:
Respect | Trust | Diversity | Inclusion | Equity
At the Department of Licensing (DOL), we recognize the importance of work life harmony and strive to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government.
Our Prorate and Fuel Tax Services (PRFT) team within our Business and Professions Division (BPD) is currently recruiting for an Investigations Supervisor to provide day-to-day leadership of investigative operations. This role is responsible for ensuring high-quality, timely investigations while supporting staff in a collaborative hybrid work environment and leading through ongoing change.
Our Business & Professions Division (BPD) oversees licensing and regulatory activities for 34 professions, 3 registries, and 133 license types (businesses and individuals) and administers the Prorate and Fuel Tax Services section, as well as providing oversight of Combative Sports events, managing Uniform Commercial Code filings and Performing Rights Society registrations, and maintaining the Firearms database for law enforcement.
If you are a skilled leader with a background in investigations or compliance work and committed to coaching, accountability, and continuous improvement, please read on!
Duties
As an Investigations Supervisor, you will direct and oversee a team of investigators to ensure unit goals and expectations are met. You will lead a Team that supports compliance with the state's Fuel Tax laws and rules through fuel tax investigations into potential tax fraud or unlicensed business activities and education and provide technical assistance to customers and the public. You will review investigations for proper computation of fees, taxes, penalties, and interest, while ensuring due process and investigative processes are followed and equitable. As the supervisor of this diverse and multilayered team within DOL, you will develop expectations, collaborate to identify the best practices, offer education and technical assistance to customers and the public, and work to ensure proper standards are met.Success in this position comes from strong leadership and effective coaching, rather than hands-on investigative work.
Some of what you will do:
- Supervise a team of investigators including work assignment and mentorship.
- Conduct expert level investigations including unlicensed activity and sensitive areas of investigation.
- Develop training materials and plans, performance assessments, and guidelines to ensure consistent team performance.
- Provide strategic oversight and guidance to investigators, ensuring effective use of all investigative methods and disciplines.
- Assist in the review, revision, and implementation of state laws, rules, and regulations pertaining to professional licensing.
- Present investigative results, enforcement actions, compliance recommendations, and findings to leadership regularly.
- Testify in administrative hearings and deliver oral or written reports as requested.
What you will bring to the position:
- Six (6) years of experience as an investigator with a criminal justice government agency or private organization, or other directly related field including four (4) years of field investigation experience.
- Four (4) years of experience as an Investigator 3 with at least one (1) year of supervisory experience.
Experience must include:
- One (1) year of experience in the following:
- Interpreting and applying rules and laws, administrative statutes, or federal regulations in the course of investigatory duties or enforcement including an understanding of the legislative and political environments and processes.
- Gathering, preserving, and presenting evidence in reports to support enforcement actions, including disciplinary measures, denials, or actions to prevent unauthorized or non-compliant activity.
- Using computer programs to write documents, send emails, create presentations, communicate with team members, and edit spreadsheets.
- The ability to:
- Understand and follow agency values of respect, trust, diversity, equity, and inclusion through behaviors, and decisions.
- Promote and support a respectful, equitable, and inclusive workplace for all employees.
- Promote and support respectful, equitable, and inclusive delivery of services to customers.
- Take action to learn and grow.
- Take action to meet the needs of others.
What may help set you apart:
- Experience prioritizing and managing multiple assigned work products to produce accurate, thorough, and on time results.
- Demonstrated leadership motivating staff toward organizational priorities, setting clear expectations, and modeling professional standards.
- Knowledge of and experience working with federal, state, or other jurisdictional fuel tax and registration law including the International Fuel Tax Agreement (IFTA) and the International Registration Plan (IRP).
- Familiarity with industry records and working with customer (external) records.
- Knowledge of the fuel and/or interstate trucking industries.
- While this position is hybrid, you will be expected in office every Wednesday and Thursday at our Olympia, WA Office location.
- Prior to a new hire, a pre-employment screening, including criminal record history, will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
- Some daily and overnight travel to investigations or trainings multiple times a year may be required for this role.
For information about this position, available accommodations, or the interview process, contact Kyle Odell
Supplemental Information
Join us as we transform how government delivers services! Together, we can build a legacy of commitment to diversity, equity, and inclusion that will benefit generations to come. Be part of this vital mission and make a real impact in your community.
How to Apply:
- Select the Apply button at the top of this job announcement.
- Attach a current Cover Letter.
Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete.
You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.
A paycheck is just part of a total compensation package. We offer some of the nation's best benefits.
We value diverse perspectives and life experiences.We employ and serve people of all backgrounds including people of color, immigrants, refugees, women, LGBTQ+, people with disabilities, and veterans. We value the unique traits and attributes that each employee brings to the job. Through the diverse perspectives of an inclusive workforce, we will create a more respectful, productive, and unified team to better serve the public of Washington.
Veteran/Military Spouse Preference Notice
To take advantage of veteran/military spouse preference, email the Talent Acquisition Team. Please include the title of this position in the subject line.
The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age, religion, sex (including gender identity), marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability.
Persons requiring accommodation in the application process, during the recruitment process, or who need this job announcement in an alternative format, may contact the Human Resources Office at 360-###-#### or may email ...@dol.wa.gov. Applicants who are deaf or hard of hearing may call our ASL interpreter via Video Phone at 360.###.####.
The candidate pool certified from this recruitment may be used to fill future similar vacancies for up to sixty days.
We do not use the E-Verify system; therefore, we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit .
More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.
Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.
Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.
Sick Leave
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.
Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.
Vacation (Annual Leave)
Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.
Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.
Pay status includes hours worked, time on paid leave and paid holiday.
As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.
Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.
Military Leave
Washington State supports members of the armed forces with 21 days paid military leave per year.
Bereavement Leave
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.
Additional Leave
Leave Sharing
Family and Medical Leave Act (FMLA)
Leave Without Pay
Please visit the State HR Website for more detailed information regarding benefits.
Updated 01-07-2026
01
This position will require you to work at our Olympia, WA Office every Wednesday and Thursday. Can you meet this expectation?
- Yes
- No
02
In this role you will have the privilege to serve diverse teammates, customers, and partners. How would you apply your understanding of culture differences to create an environment where everyone feels valued and has the opportunity to be successful?
03
How many years of experience as an investigator with a criminal justice government agency or private organization, or other directly related field do you have?
- I have less than 4 years of this experience.
- I have 4 or more years of this experience.
- I have 5 or more years of this experience.
- I have 6 or more years of this experience.
- I have more than 6 years of this experience.
- I don't have this type of experience.
04
Do you have 4 years of experience as an Investigator 3 AND at least one (1) year of supervisory experience?
- Yes
- No
05
Which of the following best describes your highest level of relevant education?
- 1 year of college (30 semester or 45 quarter credits)
- Associate degree OR 2 years of college (60 semester or 90 quarter credits)
- 3 years of college (90 semester/135 quarter credits)
- Bachelor's Degree
- Master's degree or higher
- None of these apply
06
Do you have the following experience? (select all that apply)
- One (1) year of experience interpreting and applying rules and laws, administrative statues, or federal regulations in the course of investigatory duties or enforcement.
- One (1) year of experience gathering, preserving, and presenting evidence in a complete and comprehensive report to allow informed decision making.
- One (1) year of experience using computer programs to write documents, send emails, create presentations, communicate with team members, and edit spreadsheets.
- None of these.
07
Do you have the ability to do the following?Please select all that apply.
- Understand and follow agency values of respect, trust, diversity, equity, and inclusion through behaviors, and decisions.
- Promote and support a respectful, equitable, and inclusive workplace for all employees.
- Promote and support respectful, equitable, and inclusive delivery of services to customers.
- Take action to learn and grow.
- Take action to meet the needs of others.
- None of these apply.
08
Supervising investigations requires balancing timeliness, quality, and fairness. Describe how you monitored workloads, set priorities, and intervened when investigative work was not meeting expectations.Please write "N/A" if not applicable.
09
Tell us about a time you had to address performance concerns with an investigator or staff member. Describe the issue, how you communicated expectations, the steps you took to coach or correct performance, and the result.Please write N/A if not applicable.
10
Briefly describe your professional work experience and familiarity working with customer records and the ability to work with sensitive records, analyzing large data sets, and interpreting complex statutes and regulations.Please write, "N/A" if not applicable.
11
Where did you learn of this vacancy?
- careers.wa.gov
- Handshake
- DOL jobs pages
- Hiring event/workshop
- Indeed.com
- Word of mouth
- Other
12
If you answered "other" to the preceding question, please indicate where you learned of the vacancy in the space below.
13
I understand to be considered for this position I must fully complete my application and supplemental questions and attach a current cover letter.
- Yes
- No
Required Question