Job Details

Position: Full-Time Lounge Staff

Location: Honolulu, CA

About the Role

Seeking four full-time, customer-oriented professionals to join our team in Waikiki. This position is ideal for individuals who enjoy providing high-quality hospitality in a Japanese-style service environment while supporting travelers from Japan and around the world.

Employment Type

• Full-time (40 hours per week)
• 5 days per week, including weekends and holidays

• Shift-based schedule aligned with lounge hours (9:00 AM - 6:00 PM)
• Must be available for both shifts :
  • Early Shift: 8:45 AM - 5:15 PM
  • Late Shift: 10:00 AM - 6:30 PM

• Annual Salary: $41,600
• Hourly Rate: $20.00
• Paid bi-weekly
• Salary Review: Once a year (based on performance)
• Bonus: Once a year (based on performance and company results)

• Provide exceptional customer service throughout the lounge
• (reception, standing counter, and seated desk service)
• Assist customers with inquiries related to:
  • Cards
  • Partner merchants
  • Local tourism and travel information
• Arrange services such as:
  • Optional tours
  • Restaurant reservations
  • Rental cars
  • Spa bookings
• Handle emergency support cases:
  • Lost or stolen cards
  • Sudden illness or injury
  • Card insurance-related inquiries
• Perform administrative tasks including data entry and filing

• Work Authorization:
• Must be legally authorized to work in the U.S. (U.S. citizen, Permanent Resident/Green Card holder, or valid work authorization).
• Visa sponsorship is not available.
• Language Skills:
  • Fluent in Japanese and English
  • Japanese proficiency must include polite/business-level communication (keigo), reading, and writing
• Computer Skills:
  • Basic PC skills required (Windows / Microsoft 365)
• Personal Attributes:
  • Strong customer service mindset inspired by Japanese hospitality
  • Team-oriented with a cooperative and positive attitude
  • Prior customer service experience is a plus, but not required

• Health Insurance (HMSA / PPO):
• Medical / Dental / Vision / Prescription
• 401(k):
• Transportation Allowance:
  • Full reimbursement for monthly The Bus or Biki bike passes
• For car commuters: 50% parking fee reimbursement
  • No double benefits

• 6.67 hours per month until the 5th year of employment
• Accrual cap varies by years of service
• Available after 6 months of employment

• 8 hours per month (up to 320 hours)
• Available after 90 days of employment