Job Details

Comprehensive EyeCare Partners is one of the nation's largest vision care management service organizations. CompEye is focused on providing best-in-class, full-spectrum practice management and administrative services to its affiliated physicians and practices in support of their mission to deliver clinical excellence. Our Mission: Building the nation's preeminent eye care services company by partnering with world class physicians, driving superior clinical and surgical outcomes, while optimizing the patient experience.

Position Summary

The Physician Liaison reports to the RVP of Operations. Physician Liaisons are responsible for forming, growing, monitoring, and maintaining long-term partnerships with referring physicians as well as key staff in the clinics they serve. This includes understanding the competitive landscape, demographic trends as well as medical and technology insights that will foster better patient service and partnerships. Effective Physician Liaisons will increase the number as well as the conversion rate of referrals through effective education and collaboration.

Roles and Responsibilities

• Fosters and maintains long-term referral relationships through communication, training, problem solving and collaboration so that patient service and education is maximized.
• Acts as a critical communication link between the external referrers and internal staff to ensure all challenges are addressed quickly and effectively.
• Is proficient in all CRM and reporting tools that are essential to tracking all relevant data in the specific territory they serve.
• Continually develops the medical, technical, and compliance knowledge necessary to effectively engage with healthcare professionals, vendors, and company staff.
• Effectively stays abreast of all marketing efforts in the region and provides market feedback from the referring community monthly through direct feedback and reporting.
• Assists in the development and presentation of specialty educational materials of mutual benefit to the referring community to address mutual patient needs.
• Meets all medical referrer metrics on a weekly basis for minimum calls, arranged appointments, and response times.
• Helps facilitate Continuing Education events, Open Houses, Roundtables and Symposiums for the optometrist community to further educate optometrists on service lines offered at the local practice(s).
• Sets up lunches, dinners, and other opportunities for the optometrist and primary care provider community to meet with practice doctors.
• Communicates opportunities to the VP of Marketing and Practices to assist in the development of strategic objectives to improve volume. Develops, implements and updates quarterly and annual sales and marketing plans to meet target objectives and goals.
• Creates and maintains competitive market analysis for their territory. Competitive analysis is reviewed quarterly and annually to adjust for trends/shifts in the competitive landscape.
• Must meet the referral targets and activity metrics for engaging and educating the referral community. Responsible for submitting weekly status/activity reports and prepared to present such information during weekly departmental meetings.
• Maintain expenses within communicated parameters and submits all expense reports within 7 days of months end in an accurate manner with receipts.
• Other duties may apply as assigned.

Experience Requirements

• 2 years of sales experience within the healthcare industry
• 1 year of event planning experience
• Clinical Ophthalmology experience preferred but not required
• Proficient in Microsoft Office Suite, social media platforms, and content management systems.
• Ability to develop business plans and competitive analysis on territory preferred
• Experience reviewing reports on territory and referral base required
• Strong written and verbal communication skills.
• Strong relationship building skills with the ability to work with internal and external stakeholders

Education Requirements

• Bachelor's degree required

Physical Demands

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel. The employee is frequently required to stand, walk, and sit. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Benefits

• Competitive Base Compensation and Bonus Incentives
• Generous PTO and Paid Holidays
• Medical, dental and vision benefits
• Paid Holidays
• Company paid life insurance
• 401(K)
• Paid mileage between practices during work hours
• On-going education available including certification reimbursement
• Discount Programs Including Vision discounts on products and services