Job Details
Supervisor, Membership Servicing
2026-02-23 Hawaii Medical Service Association Honolulu,HI
Description:
- Monitor the performance and address issues with any business partners or vendors that supports the Members Servicing Department.
- Build relationships with both internal and external customers to include members and employer groups to address issues and concerns and improve the customer experience.
- Recruit and retain effective teams through selection, development, compensation and motivation of personnel; develop talents necessary to achieve short- and long-term objectives through effective training, mentoring and coaching. Provides feedback and guidance, including timely completion of interim and annual performance reviews. Monitors overall workflow and prioritizes staff's work.
- Review financial information and adjust operational budgets to promote and demonstrate desired corporate financial stewardship and outcomes.
- Performs all other miscellaneous responsibilities and duties as assigned or directed.
- Bachelor's degree and three years related work experience; or an equivalent combination of education and related experience.
- One year of leadership, supervisory, or management experience.
- Excellent verbal and written communication skills.
- Intermediate working knowledge of Microsoft Work and Outlook.
- Basic working knowledge of Microsoft Excel and PowerPoint.