Job Details

The RIMOWA Client Advisor is responsible for generating sales through exceptional client relations and product knowledge while acting as an ambassador for the RIMOWA brand.

Job responsibilities

• Educate clients with company history and the most current product knowledge
• Keep an active client book to cultivate new/existing client relationships
• Support team members to achieve store sales goals

Customer Service

• Always present yourself in a friendly and professional manner
• Ensure prompt follow up with client purchases, repairs and inquiries
• Provide the best experience for customers by continuously building knowledge of company history, new product and competitors

Operations

• Understanding of store POS system
• Opens and closes the register
• Process payment/return of merchandise
• Conduct inventory counts and adhere to company loss prevention policy
• Maintain/execute store merchandising standards
• Maintain store readiness and housekeeping duties

Profile

• High school Diploma or equivalent
• Previous experience, developing existing and prospecting new clients. Ideal candidates have established client books
• Professional presentation, excellent communication skills both verbal and written
• Excellent problem-solving skills, positive attitude, team player
• Ideal candidate has knowledge of fashion, design trends and love of travel
• Ability to work varied hours/days, including nights, weekends and holidays
• Must be able to lift large boxes up to 20lbs repeatedly