Job Details

Join Our Team! At Zoom, we are passionate about helping people connect, collaborate, and achieve more together. As a Solutions Engineer focusing on our Mass Market, you'll dive deep into the Zoom platform with the guidance of seasoned mentors, accelerating your growth while ensuring our customers receive unparalleled solutions.

What Makes This Opportunity Unique: Our collaborative culture fosters strong cross-functional relationships and deep technical expertise. With a peer mentorship model, you will quickly adapt to both the technical and professional skills necessary for a thriving career.

Your Responsibilities Will Include:

• Designing innovative communication solutions tailored for Zoom customers.
• Conducting live demonstrations and proof of concepts (POCs) for new and existing clients.
• Translating customer challenges into effective technical solutions that drive business outcomes.
• Communicating the strategic advantages of Zoom compared to competitors.
• Preparing responses to RFQ/RFPs and participating in scoping professional services engagements.
• Collaborating cross-functionally within Zoom to enhance customer satisfaction.
• Influencing Zoom's product direction and innovation through your insights.
• Staying updated and adaptable to the rapid evolution of Zoom's platform.

Requirements:

• Strong business acumen paired with exceptional communication skills.
• 2-4 years of technical experience in SaaS technologies.
• Experience in SaaS collaboration sales, customer success, or technical support (e.g., conferencing, voice, UCaaS, CCaaS).
• Ability to clearly communicate complex technical concepts to varied audiences.
• Understanding of solution sales and the sales cycle.
• Flexibility and adaptability in a high-growth environment.
• Bachelor's degree in Science or Engineering, or equivalent experience.

Preferred Qualifications:

• Experience in customer-facing technical roles.
• Knowledge of traditional voice communication systems.
• Familiarity with packet captures and IT systems.
• Ability to formulate and communicate a technical solution or vision.
• Understanding of Zoom's partner ecosystem and its products.
• Awareness of competitive dynamics in the UCaaS and ISV markets.

Compensation:

We offer a competitive salary range from $146,000 to $319,400, structured around total direct compensation, including base salary, bonuses, and equity value. Your starting pay will depend on various factors such as qualifications and experience.

Work Environment: We embrace a hybrid work approach, combining remote and in-office work. We encourage leveraging Zoom's tools for optimal productivity.

About Zoom: Our mission is to enhance communication and collaboration through innovative products like Zoom Contact Center, Zoom Phone, Zoom Events, and more. Join our team of problem-solvers and enjoy ample growth opportunities in a supportive environment.

Our Commitment: We are committed to fair hiring practices and welcome candidates to apply, regardless of their background. If you require accommodation during the hiring process, please inform us—we're here to assist you!

EEO Statement: Zoom is an equal opportunity employer. We embrace diversity and do not discriminate based on race, religion, nationality, gender identity, sexual orientation, age, or disability status. Your information will remain confidential in accordance with EEO guidelines.