Job Details

Host / Hostess

The LineUp at Wai Kai is seeking friendly, organized, and guest-focused Hosts and Hostesses to serve as the first point of contact within our Food & Beverage outlets. This role is essential to setting the tone for each guest's experience, from greeting and reservations to seating flow and front-of-house coordination.

This position is ideal for someone who enjoys working with people, stays calm and polished during busy service periods, and takes pride in creating a welcoming, well-organized dining environment.

Why You'll Love Working Here

• Be the first impression at a premier waterfront destination
• Work in a guest-facing role that blends hospitality, organization, and service
• Join a collaborative Food & Beverage team with clear standards and support
• Gain experience with reservations, floor plans, and front-of-house operations
• Opportunities to work peak shifts, weekends, and special service periods

What You'll Do

Guest Welcome & Seating

• Greet all guests warmly and professionally in accordance with Food & Beverage standards
• Manage the seating process, including confirming reservations, plotting floor plans, and managing reservation inventory
• Answer guest questions regarding reservations, menus, hours, and general restaurant information
• Anticipate guest needs and respond promptly, even during high-volume service

Reservations & Front-of-House Operations

• Maintain complete knowledge of the reservation system and seating layout
• Legibly document reservations when systems are unavailable and communicate updates to the team
• Maintain knowledge of table and lounge numbers, sections, capacities, menus, and hours of operation
• Exercise good judgment when identifying potentially intoxicated guests and escalate concerns appropriately

Cleanliness, Organization & Support

• Set up, clean, and maintain the host stand, menus, seating areas, and front-of-house equipment
• Complete opening and closing duties, including restocking items and preparing the host area for service
• Assist the restaurant team with maintaining cleanliness of tabletops and guest areas
• Ensure assigned stations and service areas are clean and properly maintained

Teamwork & Communication

• Communicate clearly and professionally with guests, management, and team members
• Work cohesively with servers, bartenders, and kitchen staff to support smooth service flow
• Maintain confidentiality of guest information at all times
• Perform additional duties as assigned to support Food & Beverage operations

What We're Looking For

• Strong verbal and written communication skills
• Strong organizational skills and ability to multitask
• Ability to remain focused, calm, and professional during busy service periods
• Ability to exercise sound judgment and maintain service flow
• Ability to work independently with minimal supervision while supporting a team environment
• ServSafe Certification preferred
• Previous host/hostess experience preferred (minimum six months), but not required

Physical Requirements & Schedule

• Willingness to work long hours as needed
• Ability to stand, walk, bend, and kneel for extended periods
• Ability to lift up to 25 lbs. occasionally
• Ability to perform frequent physical movements while supporting guest service

If you enjoy creating warm first impressions, staying organized, and supporting a smooth dining experience within a premier waterfront destination, we encourage you to apply.

Apply today and share a bit about your hospitality experience, we look forward to connecting with you.