Job Details

Description

The NMCI Service Management Integration and Transport (SMIT) group at Leidos is seeking a talented Site Reliability Engineer to enhance the reliability, performance, and scalability of complex distributed systems. As part of the SMIT Contract, the Leidos team manages the essential infrastructure for the Navy-Marine Corps Intranet, encompassing cybersecurity services, network operations, network engineering, service desk support, seat services, and data transportation.

The SRE will play a crucial role in developing and conducting tests aimed at system resilience, performance under load, and failure scenarios. Collaborating closely with fellow Site Reliability Engineers and development teams, you will create automated testing frameworks that replicate real-world conditions, ensuring system reliability while meeting established service level objectives (SLOs). Your contributions will be vital to building robust and scalable services that operate efficiently in production environments.

Your responsibilities will include maintaining complex computer systems by automating software releases, monitoring systems, and proactively identifying and resolving issues before they impact users. Through these efforts, you will enhance overall site performance and reliability.

This role is also responsible for supporting migration, automation, optimization of software development and deployment processes, infrastructure as code, and advancing the maturity of the Site Reliability Engineering program.

Primary Responsibilities:

• Proactive Incident Management:
  • Utilize performance metrics and tools to monitor end-user experience and preemptively identify potential issues.
  • Develop strategies to resolve recurring incidents and enhance system reliability.
  • Collaborate with engineering and operations teams to implement automated solutions aimed at incident prevention.
• Software Deployment Leadership:
  • Lead the planning, coordination, and execution of software deployments across end-user devices.
  • Ensure timely deployment with minimal disruption to end users.
  • Work with stakeholders to prioritize deployment schedules aligned with organizational objectives.
• Service Quality Improvement:
  • Analyze service performance metrics to identify improvement opportunities.
  • Develop and implement initiatives aimed at enhancing the quality of end-user services.
  • Promote automation, proactive monitoring, and best practices to improve service delivery.
• Product Strategy & Roadmap:
  • Define and maintain a compelling product vision and roadmap for End User/Seats Services, aligned with organizational goals.
  • Translate business and operational needs into actionable features and technical requirements.
  • Manage the product backlog, prioritize user stories, and ensure strategic alignment.
• Stakeholder Engagement:
  • Act as the primary liaison between the End User/Seats Services team and business stakeholders.
  • Create user stories and acceptance criteria that effectively communicate stakeholder needs to the development team.
  • Participate in team demos, retrospectives, and initiatives for continuous improvement.
• Documentation & Communication:
  • Ensure comprehensive documentation of product requirements, ongoing progress, and updates for stakeholders.
  • Publish strategies, implementation guides, and maintenance documentation for End User/Seats Services.

Basic Qualifications:

• Bachelor's degree and a minimum of 5 years of relevant experience.
• Active DoD Secret security clearance is mandatory.
• DoD 8570.01 IAT Level II Certification required prior to onboarding and must be maintained.
• Experience with incident management using performance monitoring tools.
• Extensive experience in leading software deployments and managing end-user services.
• Outstanding written and verbal communication skills, including technical analysis/reports and executive-level briefings.
• Hands-on experience with Agile and DevSecOps methodologies.
• Proficiency in scripting languages such as PowerShell or Python for automation purposes.
• Familiarity with ITIL processes and service quality improvement practices.

Preferred Qualifications:

• Certified Scrum Product Owner (CSPO) certification.
• ITILv4 and Agile SAFe certifications or applicable experience.
• Prior experience supporting NGEN-NMCI or similar initiatives.
• Advanced certifications related to vendors like Azure or Aternity.
• Experience with Risk Management Framework (RMF) and DISA STIGs.

If you are driven by challenges and looking for a dynamic environment, we encourage you to apply. Join Leidos, where we think outside the box and drive innovation to meet mission demands.