Job Details
Program Analyst
2026-02-13 San Diego Housing Commission all cities,AK
Description:
About SDHC:
The San Diego Housing Commission (SDHC) is an award-winning public housing agency in the City of San Diego that provides innovative housing assistance programs for households with low income or experiencing homelessness. The San Diego City Council, in its role as the Housing Authority of the City of San Diego, oversees SDHC. SDHC helps pay rent for more than 17,000 households with low income annually; is a leader in collaborative efforts to address homelessness, such as the Community Action Plan on Homelessness for the City of San Diego and SDHC's homelessness initiative, HOUSING FIRST - SAN DIEGO, which has created more than 11,000 housing solutions since November 2014 for people experiencing homelessness or at risk of homelessness; and creates and preserves affordable rental housing, with more than 23,000 affordable units in service in the City today with SDHC's participation.
About the Department:
The Rental Assistance Division (RAD) is the San Diego Housing Commission's (SDHC) largest department. It administers the federally supported Housing Choice Voucher Program (Section 8), which provides rent subsidies for over 15,000 San Diego households. Within RAD is the Workforce & Economic Development department, which is dedicated to breaking the cycle of poverty by helping housing-assisted families become economically self-sufficient.
The Quality Assurance (QA) department's main functions are to ensure the excellent quality of Rental Assistance program file submissions to HUD, including PIC submissions and EIV error report resolution. QA reviews and submits the RAD biweekly and monthly check runs, which is the mechanism by which all rental assistance landlords receive of Housing Assistance Payments. We oversee the division's file audit programs and ensure the integrity of the rental assistance programs, including program violation and fraud investigations and resolution. Another one of QA's roles is to support the HCV program through caseload coverage, assistance with file backlog and extra file projects. QA conducts new staff training cohorts, maintains current and creates and trainees current staff on new training material and division
procedures. Leads and assists with division- and agency-wide projects including new HUD policy implementation and interactive portal deployment.
About the Position:
The Program Analyst will report to the Director of HCV Compliance and Quality Assurance and work in a team of 13 staff members which consists of highly skilled subject matter experts. They will provide data and recommendations to RAD Leadership and serve RAD Staff including Housing Assistants and Managers, Housing Choice Voucher participants, applicants and landlords, as well as some special program rental assistance participants.
The Quality Assurance Program Analyst is integral in helping SDHC provide rental assistance to low-income families in San Diego. This position impacts the Quality Assurance team and RAD by ensuring procedures are up to date and that staff are well-trained and supported in their efforts to provide rental assistance to low-income families in the City of San Diego. It ensures that accurate HAP is paid by supporting data collection and reporting, as well as maintains program integrity by investigating and resolving program violations.
This position conducts research and interprets Federal, State, and Local regulations, recommends policy and procedure changes, writes procedural memos, and creates training. The Program Analyst will perform end-to-end workflow analysis for the QA team, providing suggestions for new processes and technology, leading the implementation of programs and projects. This position will collect, analyze, and interpret complex data sets to produce actionable insights and comprehensive reports for leadership. This position serves as a team lead for certain QA staff, conducts PIU investigations and performs hearings, liaises with the Legal Aid Society of San Diego and other community partners.
The ideal candidate will be a highly motivated individual with demonstrated abilities in workflow analysis, data analytics and reporting. They must have an innovative mindset, be comfortable in handling high-profile situations and exhibit professionalism. They will have a proven ability to work well in a team, as well as independently. Must exercise good judgment, have an expert knowledge of Housing Choice Voucher program regulation(s) and policy. Demonstrate flexibility, resourcefulness, excellent communication skills, and strong training abilities. Highly preferred experience in the following programs/software: Microsoft Office apps: Word, Excel, Teams, OneNote, Outlook; Yardi, Adobe Pro, OnBase, DocuSign, SharePoint Online, EIV, Box, Copilot.
Examples of Essential Job Functions
Knowledge of:
Education and Experience:
Equivalent to graduation from an accredited four-year college or university with major coursework in business or public administration, finance, or a related field and minimum of three (3) years of progressively responsible experience in the administration of rental assistance programs.
Licenses and Certifications:
Possession of, or ability to obtain, a valid California Driver's License by time of appointment.
Supplemental Information
Physical Demands:
Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle and to visit various SDHC and meeting sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds.
Environmental Elements:
Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with staff and/or the public, including those experiencing challenging housing circumstances, and private representatives in interpreting and enforcing departmental policies and procedures.
Commitment to Diversity
We're about people. At SDHC, Diversity, Equity, Inclusion and Access are embedded in our values, mission, and culture. We make an intentional effort to provide equitable access to our programs and services and foster a diverse and inclusive workplace and community. Diversity and inclusion are catalysts for meaningful change. We encourage and welcome diverse approaches and points of view from employees, customers and our community as we continuously improve our programs, projects and policies.
Equal Employment Opportunity
We provide equal employment opportunities to all applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Reasonable Accommodations
The San Diego Housing Commission will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact the Human Resources Department at
Click below to see SDHC Employee Benefits
01
The information provided in your application must support your selected answers in the supplemental questions. The information you provide will be verified and documentation may be required. Please be as honest and accurate as possible. You may be asked to demonstrate your knowledge and skills in a work sample or during an interview. By completing this supplemental questionnaire you are attesting that the information you have provided is accurate. Any misstatements, omissions, or falsification of information may eliminate you from consideration or result in dismissal.
02
Do you have a Bachelor's degree or higher?
03
What is your preferred salary?
04
What is your reason for seeking new job opportunities?
Required Question
Salary : $86,307.10 - $105,098.45 Annually
Location : San Diego
Job Type: Full-Time
Remote Employment: Flexible/Hybrid
Job Number: 202500028
Department: Housing Choice Vouchers
Division: RAD
Opening Date: 02/10/2026
Closing Date: 3/16/2026 11:59 PM Pacific
Description
Department: Rental Assistance Division
This promotional opportunity is limited to employees of the San Diego Housing Commission.
Benefits include, but are not limited to:
- 9/80 Compressed Work Schedule (office closed every other Friday)
- 14 paid holidays
- 457 tax-deferred savings plan
- Employer paid pension contribution of 14% to base salary
- Social security exempt
- Tuition reimbursement up to $5,000 annually
- Sharp PPO or HMO Plan, Kaiser Permanente HMO Plan,
- Dental
- Vision
- Flexible spending account
- Health and wellness perks
- Rewards & Recognition program
About SDHC:
The San Diego Housing Commission (SDHC) is an award-winning public housing agency in the City of San Diego that provides innovative housing assistance programs for households with low income or experiencing homelessness. The San Diego City Council, in its role as the Housing Authority of the City of San Diego, oversees SDHC. SDHC helps pay rent for more than 17,000 households with low income annually; is a leader in collaborative efforts to address homelessness, such as the Community Action Plan on Homelessness for the City of San Diego and SDHC's homelessness initiative, HOUSING FIRST - SAN DIEGO, which has created more than 11,000 housing solutions since November 2014 for people experiencing homelessness or at risk of homelessness; and creates and preserves affordable rental housing, with more than 23,000 affordable units in service in the City today with SDHC's participation.
About the Department:
The Rental Assistance Division (RAD) is the San Diego Housing Commission's (SDHC) largest department. It administers the federally supported Housing Choice Voucher Program (Section 8), which provides rent subsidies for over 15,000 San Diego households. Within RAD is the Workforce & Economic Development department, which is dedicated to breaking the cycle of poverty by helping housing-assisted families become economically self-sufficient.
The Quality Assurance (QA) department's main functions are to ensure the excellent quality of Rental Assistance program file submissions to HUD, including PIC submissions and EIV error report resolution. QA reviews and submits the RAD biweekly and monthly check runs, which is the mechanism by which all rental assistance landlords receive of Housing Assistance Payments. We oversee the division's file audit programs and ensure the integrity of the rental assistance programs, including program violation and fraud investigations and resolution. Another one of QA's roles is to support the HCV program through caseload coverage, assistance with file backlog and extra file projects. QA conducts new staff training cohorts, maintains current and creates and trainees current staff on new training material and division
procedures. Leads and assists with division- and agency-wide projects including new HUD policy implementation and interactive portal deployment.
About the Position:
The Program Analyst will report to the Director of HCV Compliance and Quality Assurance and work in a team of 13 staff members which consists of highly skilled subject matter experts. They will provide data and recommendations to RAD Leadership and serve RAD Staff including Housing Assistants and Managers, Housing Choice Voucher participants, applicants and landlords, as well as some special program rental assistance participants.
The Quality Assurance Program Analyst is integral in helping SDHC provide rental assistance to low-income families in San Diego. This position impacts the Quality Assurance team and RAD by ensuring procedures are up to date and that staff are well-trained and supported in their efforts to provide rental assistance to low-income families in the City of San Diego. It ensures that accurate HAP is paid by supporting data collection and reporting, as well as maintains program integrity by investigating and resolving program violations.
This position conducts research and interprets Federal, State, and Local regulations, recommends policy and procedure changes, writes procedural memos, and creates training. The Program Analyst will perform end-to-end workflow analysis for the QA team, providing suggestions for new processes and technology, leading the implementation of programs and projects. This position will collect, analyze, and interpret complex data sets to produce actionable insights and comprehensive reports for leadership. This position serves as a team lead for certain QA staff, conducts PIU investigations and performs hearings, liaises with the Legal Aid Society of San Diego and other community partners.
The ideal candidate will be a highly motivated individual with demonstrated abilities in workflow analysis, data analytics and reporting. They must have an innovative mindset, be comfortable in handling high-profile situations and exhibit professionalism. They will have a proven ability to work well in a team, as well as independently. Must exercise good judgment, have an expert knowledge of Housing Choice Voucher program regulation(s) and policy. Demonstrate flexibility, resourcefulness, excellent communication skills, and strong training abilities. Highly preferred experience in the following programs/software: Microsoft Office apps: Word, Excel, Teams, OneNote, Outlook; Yardi, Adobe Pro, OnBase, DocuSign, SharePoint Online, EIV, Box, Copilot.
Examples of Essential Job Functions
- Participates in developing goals, objectives, policies, procedures, work standards, and administrative control systems for the programs to which assigned.
- Coordinates and performs professional-level administrative and programmatic work for various housing programs in areas such as budget development, financial administration and reporting, grants administration, loan management, contract administration, management analysis, and program evaluation.
- Plans, oversees, and administers highly complex housing programs and projects; directs all aspects of assigned programs, including legal and regulatory compliance; receives, reviews, and organizes program applications; participates on various committees and may present committee recommendations to the Housing Commission and Housing Authority; represents the Commission to program applicants.
- Serves as a liaison to employees, the public, private organizations, government agencies, community groups, and other organizations including the Legal Aid Society of San Diego; provides information and assistance regarding assigned programs and services; receives and responds to complaints and questions relating to assigned area of responsibility; reviews problems and recommends corrective actions.
- Participates in the development and implementation of new or revised programs, systems, procedures, and methods of operation; compiles and analyzes data and makes recommendations. This includes recommending and implementing changes to training programs and protocols.
- Conducts a variety of analytical and operational studies regarding departmental and programmatic activities, including complex financial, budget, regulatory, operational, or administrative issues or questions; evaluates alternatives, makes recommendations, and assists with the implementation of procedural, administrative, and/or operational changes after approval; prepares comprehensive technical records and reports, identifies alternatives, and makes and justifies recommendations.
- Participates in and oversees the development and administration of program budgets, including revenue projections, multi-year cash flow analysis, cost containment, and grant funds disbursement; monitors revenues and expenditures; identifies and recommends resolutions for budgetary problems.
- Prepares program applications to secure Federal, State, and local funding commitments; assists in the reporting of alternate funding sources and ensures compliance with Federal, State, local, funding agency, and Commission accounting and reporting requirements and applicable laws, regulations, and professional accounting practices.
- Participates in the development of notices and solicitations, requests for qualifications/proposals; administers contracts after award; ensures contractor compliance with Commission standards and specifications and time and budget estimates; analyzes and resolves complex problems that may arise.
- Prepares and submits Housing Commission and Authority agenda reports and various other commission, committee, and staff reports, resolutions, ordinances, and correspondence regarding assigned programs.
- Maintains accurate records and files; develops storage of records and retention schedules.
- Assists with, coordinates, and organizes community events; represents the Commission to the public in explaining policies and procedures; provides training programs to the community.
- Participates on a variety of interdisciplinary committees and commissions and represents the Commission to a variety of community and stakeholder groups.
- May serve as a functional lead for assigned staff and projects.
- Serves as the primary point of contact for complex or escalated cases, ensuring compliance with HUD regulations and internal policies.
- Investigate allegations of fraud and all other program violations, prepares detailed case summaries and maintain accurate documentation, creates hearing packets and conducts informal hearings.
- Analyzes current operational workflows to identify inefficiencies and bottlenecks, recommends process improvements and utilized technology that enhances productivity and stakeholder satisfaction while maintaining compliance.
- Documents revised workflows and train staff on updated procedures.
- Performs other duties as assigned.
Knowledge of:
- Principles and practices of Federal, State, and local housing programs.
- Basic principles, practices, and procedures of funding sources and grant funds disbursement.
- Project and/or program management, analytical processes, and report preparation techniques.
- Organizational and management practices as applied to the analysis, evaluation, development, and implementation of programs, policies, and procedures.
- Research, statistical, analytical, and reporting methods, techniques, and procedures.
- Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.
- Principles and practices of contract administration and evaluation, budget development and administration, and sound financial management policies and procedures.
- Recent and on-going developments, current literature, and sources of information related to the assigned programs.
- Record-keeping principles and procedures.
- Modern office practices, methods, and computer equipment and applications related to the work.
- English usage, grammar, spelling, vocabulary, and punctuation.
- Techniques for effectively representing the Commission in contacts with governmental agencies, community groups, and various business, professional, educational, regulatory, and legislative organizations.
- Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and Commission staff.
- Participate in the development of goals, objectives, policies, procedures, and work standards for assigned programs.
- Coordinate programmatic administrative, budgeting, and fiscal reporting activities.
- Perform responsible and difficult administrative work involving the use of independent judgment and personal initiative.
- Conduct effective management, administrative, and operational studies.
- Organize and carry out assignments from management staff with minimal direction.
- Conduct research on a wide variety of program topics including grant funding, contract feasibility, budget proposals, and operational alternatives.
- Analyze, interpret, summarize, and present administrative and technical information and data in an effective manner.
- Research, analyze, and evaluate new service delivery methods, procedures, and techniques.
- Prepare clear and concise reports, correspondence, policies, procedures, and other written materials.
- Interpret, apply, explain, and ensure compliance with applicable Federal, State, and local policies, procedures, laws, and regulations.
- Effectively represent the Commission in meetings with governmental agencies, community groups, and various businesses, professional, and regulatory organizations, and in meetings with individuals.
- Establish and maintain a variety of filing, record-keeping, and tracking systems.
- Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines.
- Operate and maintain modern office equipment, including computer equipment and specialized software applications programs.
- Use English effectively to communicate in person, over the telephone, and in writing.
- Use tact, initiative, prudence, and independent judgment within general policy and legal guidelines in politically sensitive situations.
- Establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work.
Education and Experience:
Equivalent to graduation from an accredited four-year college or university with major coursework in business or public administration, finance, or a related field and minimum of three (3) years of progressively responsible experience in the administration of rental assistance programs.
Licenses and Certifications:
Possession of, or ability to obtain, a valid California Driver's License by time of appointment.
Supplemental Information
Physical Demands:
Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle and to visit various SDHC and meeting sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds.
Environmental Elements:
Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with staff and/or the public, including those experiencing challenging housing circumstances, and private representatives in interpreting and enforcing departmental policies and procedures.
Commitment to Diversity
We're about people. At SDHC, Diversity, Equity, Inclusion and Access are embedded in our values, mission, and culture. We make an intentional effort to provide equitable access to our programs and services and foster a diverse and inclusive workplace and community. Diversity and inclusion are catalysts for meaningful change. We encourage and welcome diverse approaches and points of view from employees, customers and our community as we continuously improve our programs, projects and policies.
Equal Employment Opportunity
We provide equal employment opportunities to all applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Reasonable Accommodations
The San Diego Housing Commission will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact the Human Resources Department at
Click below to see SDHC Employee Benefits
01
The information provided in your application must support your selected answers in the supplemental questions. The information you provide will be verified and documentation may be required. Please be as honest and accurate as possible. You may be asked to demonstrate your knowledge and skills in a work sample or during an interview. By completing this supplemental questionnaire you are attesting that the information you have provided is accurate. Any misstatements, omissions, or falsification of information may eliminate you from consideration or result in dismissal.
- Yes, I understand and agree
- No, I do not agree
02
Do you have a Bachelor's degree or higher?
- Yes
- No
03
What is your preferred salary?
04
What is your reason for seeking new job opportunities?
Required Question