Job Details

Senior Implementation Project Manager: Vendor Request

Position Summary

We are seeking a senior-level implementation PM who has led enterprise platform transformations, not just application deployments.

This role will support implementation planning and execution of ServiceNow SPM-related platform and process improvements, coordinating across multiple IT teams, business stakeholders, and implementation partners.

Candidate Requirements

Must Have (Required)

Nice to Have (Preferred)

8+ years leading complex enterprise IT implementation programs

Experience with ServiceNow Strategic Portfolio Management (SPM)

Experience leading multi-workstream implementations with cross-team dependencies

Experience with PPM / Portfolio Management tools

Direct experience managing ServiceNow implementation or major enhancement programs

Experience with IT Financial / IT Business Management tools

Strong understanding of ServiceNow platform delivery lifecycle

Experience supporting CMDB or data model governance initiatives

Experience coordinating across platform teams, business teams, and external vendors

Experience supporting OOTB platform standardization initiatives

Experience managing integrated project plans, RAID logs, and resource forecasts

Experience supporting legacy customization reduction or platform modernization efforts

Experience building and presenting executive-level status reporting

Experience partnering with Organizational Change Management (OCM) teams

Experience implementing new governance models or operating structures

Healthcare or regulated industry experience

Strong executive communication and cross-functional facilitation skills

Experience working in large, matrixed enterprise IT environments

Proven ability to proactively identify and mitigate delivery risks

Experience working alongside implementation consulting partners

Experience driving accountability across internal teams and vendors

Experience supporting programs with governance committee oversight

Role Context

This role will:

• Lead implementation planning and execution aligned to GlideFast ServiceNow SPM recommendations
• Coordinate delivery across PPG, ServiceNow Platform, and supporting IT teams
• Manage vendor and internal delivery alignment
• Support governance-aligned execution and executive reporting cadence

Engagement Focus Areas

• Platform standardization and OOTB alignment
• SPM process and capability maturity
• Governance-aligned delivery execution
• Cross-team implementation coordination

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.