Job Details

Join a team that values you and your talents!

We are Ross, a leading off-price retail chain with over 2,200 stores and a strong record of success. Our mission is to bring our customers high-quality brands and on-trend merchandise at extraordinary savings, all while providing an exciting treasure hunt shopping experience.

By becoming part of our team, you'll enjoy:

• Success. We are committed to pursuing excellence and continuous growth.
• Career Advancement. We focus on developing top talent because our company grows when our people thrive.
• Collaboration. We believe in teamwork to solve challenges together.
• Diversity, Equity & Inclusion. We celebrate the diverse backgrounds and ideas that strengthen our community and workplace.

With our corporate headquarters in Dublin, CA, and various offices and distribution centers nationwide, we achieved 2023 revenues of $20.4 billion. We pride ourselves on fostering an inclusive work environment that encourages continuous learning and development for our teams.

GENERAL PURPOSE:

The Store Operations Supervisor plays a vital role in Store Leadership, entrusted with managing a specific area of the Store while also overseeing general operations as the Manager on Duty. Responsibilities include opening and closing the Store, supervising Associates, and ensuring a friendly shopping environment. You'll ensure proper merchandise presentation and cleanliness at all times, while also executing and supervising Company processes.

ESSENTIAL FUNCTIONS:

Safety & Security:

• Prioritize safety and practice safe behaviors.
• Create a safe shopping environment by monitoring the sales floor, correcting unsafe conditions immediately.
• Oversee store security, including entrance control and daily functions of security equipment.
• Ensure safety for customers, including managing accidents and emergency procedures.

Customer Service:

• Show respect and courtesy to all Customers and Associates.
• Demonstrate professionalism and friendliness, recognizing team achievements.

Brand Representation:

• Support and embody Ross' brand values at all times.
• Maintain a professional appearance according to Company standards.
• Ensure a clean and well-maintained Store environment.

General Merchandising:

• Lead recovery, sizing, and markdowns to meet Company standards.
• Facilitate the receipt of merchandise and maintain organization in stockrooms.
• Follow Company guidelines for product presentation and compliance.

Loss Prevention:

• Adhere to the Loss Prevention Awareness Program, maintaining a strong presence on the sales floor.
• Safeguard Company and customer information with integrity.

Front End Operations:

• Ensure front-end associates adhere to Company best practices.
• Manage lines and train associates to optimize customer service.

Fitting Room Oversight:

• Keep fitting rooms clean and adhere to Company policies for garment tags.

Administrative Duties:

• Manage cash pulls, bank deposits, and payroll administration as assigned by the Store Manager.

COMPETENCIES:

• Work Process Management
• Business Acumen
• Planning and Prioritizing
• Talent Development
• Collaboration
• Leading by Example
• Effective Communication
• Accountability

QUALIFICATIONS:

• Excellent verbal communication skills.
• Fluency in English.
• Previous customer service and supervisory experience preferred.
• Familiarity with point-of-sale equipment.
• Basic math skills relevant to retail.
• Willingness to work evenings and weekends.

PHYSICAL REQUIREMENTS:

Ability to operate store equipment and spend significant time on your feet. Must frequently bend, lift, and perform physical tasks as required in a retail setting.

SUPERVISORY RESPONSIBILITIES:

Oversee Retail Associates and Stockroom Leads (where applicable).

DISCLAIMER:

This job description summarizes the main responsibilities of the position and is subject to change at management's discretion.

Ross is an equal employment opportunity employer committed to attracting and developing a diverse workforce. We comply with all laws prohibiting discrimination in employment.

The base pay range for this role is $18.50 - $19.00, dependent on various factors including experience and location.