Job Details

*Job Summary*
We are currently seeking a *Field Service IT Technician* to join our team at *Honolulu International Airport* in Hawaii. This role is ideal for a tech-savvy individual who thrives in a fast-paced environment, enjoys solving technical problems, and is passionate about delivering exceptional customer service.

The ideal candidate will be detail-oriented, have excellent communication skills, and demonstrate strong technical and documentation abilities. Previous experience in an IT support or field service role is preferred.

*Responsibilities*

* Provide exceptional onsite IT support with a focus on customer service
* Proactively respond to and resolve break/fix incidents
* Manage IT service tickets, ensuring timely updates and resolutions
* Perform hardware support for desktops and laptops
* Support and troubleshoot mobile devices
* Maintain, troubleshoot, and repair baggage printers
* Install new computers, monitors, and other IT hardware as needed
* Manage and maintain computer hardware and software, including installation and configuration.
* Troubleshoot software issues across various platforms including Microsoft Office applications.
* Support desktop environments by resolving problems related to operating systems such as Windows and macOS.
* Assist in the management of IT infrastructure including LAN setups and network
* Communicate effectively with users to understand their needs and provide clear instructions for resolving issues.
* Help with upcoming projects as needed.

*Minimum Qualifications*

* 1+ year of hands-on IT experience
* Proven experience in technical support or IT support roles
* Solid understanding of desktop and laptop hardware troubleshooting
* Excellent communication skills with a focus on customer service.
* Ability to work independently as well as part of a team in a fast-paced environment.
* Proficiency in Windows installation and software configuration
* Experience with printers, scanners, and other peripherals
* Customer-focused mindset and strong work ethic
* Ability to multitask and manage time effectively
* Demonstrate strong written communication skills
* Complete administrative tasks accurately and efficiently

*Minimum Qualifications*

* 1+ years of IT field service experience
* Industry certifications such as Microsoft MCP, CompTIA A+, or Network+ are a plus
* Experience working in airport or transportation environments a plus

*General Expectations*

* Maintain a professional appearance and adhere to company dress code
* Represent the company positively in all interactions
* Follow company policies, safety guidelines, and operational procedures
* Submit accurate timesheets, documentation and other deliverables
* Keep work areas clean and organized
* Collaborate with team members and communicate effectively with clients
* Be a reliable self-starter capable of working independently

*Benefits*

* Health, Dental, and Vision Insurance
* Paid Time Off (PTO)
* 401(k) Retirement Plan

*Work Environment*

* Onsite at the airport, weekends as needed
* Involves walking, lifting, and working in dynamic operational areas
* May require weekend and early morning or late evening shifts

If you're enthusiastic about technology and want to be part of a growing team supporting critical airport operations, *apply today*!

Job Type: Full-time

Pay: $27.00 - $35.00 per hour

Benefits:
* 401(k)
* Dental insurance
* Flexible spending account
* Health insurance
* Life insurance
* Paid time off
* Retirement plan
* Vision insurance

Work Location: In person