Job Details

RESIDENTIAL LENDING LOAN OFFICER SUPPORT ASSOCIATE

WHAT IS THE OPPORTUNITY?

Join our team to provide essential support to Residential Loan Officers as we work to process mortgage applications efficiently and effectively. You will play a critical role in reviewing and submitting completed application packages, coordinating with operational teams, and keeping our Loan Officers informed on the status of loans in the pipeline.

WHAT WILL YOU DO?

• Assist Loan Officers by gathering documentation for new loan applications and entering data into our loan operating system.

• Organize and manage all loan-related documents in a shared drive or secure repository.

• Track and report on loan statuses to meet the needs of Loan Officers.

• Support the Loan Officer in monitoring conditions and expiration dates on credit commitments.

• Communicate with borrowers to collect additional information and documentation as required for successful loan closures.

• Ensure compliance with all relevant laws and regulations while performing administrative duties.

• Field calls from borrowers, escrow, title agents, and others regarding loan status and general inquiries.

• Commit to our Bank programs focused on Customer First values, Community Reinvestment Act (CRA) initiatives, and Equal Employment Opportunity.

WHAT DO YOU NEED TO SUCCEED?

Required Qualifications

• High School Diploma.

• A minimum of 1 year of customer service or financial experience.

• SAFE Act Registration in good standing or the ability to register under the Secure and Fair Enforcement for Mortgage Licensing Act.

Additional Qualifications

• A Bachelor's degree is highly preferred.

• Outstanding verbal and written communication skills, along with strong analytical abilities and attention to detail.

• Ability to exercise independent judgment with general supervision.

• Experience interacting with clients and sometimes vendors to obtain necessary documents.

• Knowledge of job responsibilities and practical application of solutions to common problems.

WHAT'S IN IT FOR YOU?

Compensation

This is a commission-based role with no defined salary range.

Benefits and Perks

We value our colleagues and offer a comprehensive benefits package including:

• Comprehensive health coverage including Medical, Dental, and Vision plans, starting the first of the month following your start date.

• Generous 401(k) matching contributions.

• Career development opportunities with tuition reimbursement and training resources.

• Paid time off for vacation, sick leave, and volunteering.

• Specialized health and family planning benefits.

• Support for career mobility from a dedicated recruitment team.

• Colleague Resource Groups for networking and community engagement.

To learn more about our culture and benefits, you can visit our website.

ABOUT US

Since our founding in 1954, we have prioritized client relationships and community growth. As a subsidiary of Royal Bank of Canada, we are dedicated to maintaining a legacy of integrity and excellence.

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

We are committed to fostering an inclusive environment where diversity is valued and every qualified applicant will be considered for employment without discrimination based on race, color, religion, gender identity, sexual orientation, national origin, disability, veteran status, or any other protected status.

*Basic qualifications are necessary to be considered for this position. Applications are accepted on an ongoing basis until filled.

Unless indicated otherwise, a designated City National location is essential for this role.