Job Details

Field Service Representative (FSR)

We are seeking a mid-level Field Service Support Engineer to support the Segmented Enterprise Mission Environment (SEME) in a government-provided commercial cloud environment. This role supports a Theater Special Operations Command (TSOC) function aligned to Combatant Command operations and is fully disconnected from the SIE and DoDIN. This position is intended for a well-rounded IT professional with solid hands-on experience across systems, networking, and cloud-enabled environmentscapable of operating independently day-to-day while knowing when to escalate. This is not a senior architect role and not entry-level.

Responsibilities & Essential Duties

Field & Mission Support

• Serve as a technical expert providing mission-oriented support to SOF users
• Act as a primary point of contact for SEME field service support
• Provide technical input, coordination, and information sharing across supported teams
• Provide Tier 1 and Tier 2 SEME administrative support
• Diagnose and resolve complex software, hardware, and network issues
• Perform root cause analysis and system-level troubleshooting
• Collaborate with internal engineering teams or vendors for resolution as required
• Support sustainment of SEME architecture, tools, and configurations
• Assist with configuration management, access control, and user provisioning
• Support ATO and NSA artifacts and compliance activities
• Grant and manage role-based access for TSOCs and supported components

Training & User Enablement

• Provide tenant administrative support
• Deliver New Equipment Training (NET) and train-the-trainer support
• Provide Shadow View analytic assistance and operational user guidance
• Work with Tier 1 support to reduce recurring issues and improve service delivery

Required Skills and Experience

• Active TS/SCI clearance
• Must be willing to travel 25% annual
• Must have active U.S. Passport
• 48 years of relevant IT experience in operational, enterprise, or mission environments
• Security+ required (DoD 8570 IAT Level II compliant)
• VPN Support, basic cloud knowledge (must get Azure AZ-104 within first 6 months of start date)
• Strong experience supporting Windows and/or Linux systems
• Working knowledge of networking fundamentals (routing, switching, TCP/IP, troubleshooting)
• Experience supporting users in operational, high-tempo, or forward environments
• Ability to work independently with minimal supervision

Desired Qualifications

• Network+ or CCNA
• AZ-104 (Azure Administrator Associate) or equivalent cloud experience
• Experience supporting SOF, TSOCs, or Combatant Commands
• Familiarity with TAK, COMPASS, or TRAX (nice-to-have, not required)
• Prior experience supporting systems requiring ATO compliance

Application Deadline: April 13, 2026

The proposed salary for this position is:

$135,000 - $165,000 USD