Job Details

Order Management and EDI Support Specialist

South Pittsburg, TN (hybrid after training period)

About Lodge Cast Iron
We got our start over 125 years ago when Joseph Lodge founded the Blacklock Foundry in South Pittsburg, TN. His scrappy, hardworking spirit continues to lead us today. As a team, we believe cast iron is for everyone. We're dedicated to manufacturing American-made cookware that we're proud to use in our very own homes and excited to bring to kitchens, backyards, and campfires around the world. Day in and day out, we work together to stay safe, have fun, and be better than we were the day before.

What fires us up?

By now, you may have caught on to the fact that we're serious about spreading the joys of cast iron. And while we're always on the lookout for ways to innovate, we believe in the adage: If it ain't broke, don't fix it. That's why we stand by a simple recipe of just iron and oil (no forever chemicals, since forever!). It's also why we're passionate about keeping our campus in our hometown of South Pittsburg, Tennessee, providing great jobs to our community. As we bring our cookware to the next generation of cast iron chefs, we're looking for people to help us stay true to our roots every step of the way. Does that sound like something you can get behind?

A Day in the Life

Reporting to the Order to Cash Manager, theOrder Management and EDI Support Specialist plays a pivotal role in ensuring seamless order processing and financial accuracy, leveraging Salesforce and Sage 500 to maintain precise records for on-time and in-full (OTIF) shipping. This position is integral to fostering cross-functional collaboration, enhancing operational efficiency, and upholding a culture of excellence, accountability, and continuous improvement in a fast-paced environment.

Responsibilities:

• Order Management - Accurately process and input customer orders in a timely manner to maintain operational efficiency and customer satisfaction.
• Financial Processing - Post daily cash receipts, ensuring timely and accurate financial reconciliation.
• Invoicing & EDI Support - Serve as a backup for invoicing and Electronic Data Interchange (EDI) transactions, ensuring seamless electronic order processing.
• Accounts Receivable Oversight - Manage and collect all cash-in-advance order payments while obtaining required credit authorizations for designated accounts.
• Automated Order Processing - Co-manage and optimize EDI processes, developing expertise in electronic order management.
• Sales Quotation & Pricing - Prepare comprehensive sales quotes, incorporating discounts and freight charges for cash-in-advance customers.
• Customer Support & Order Inquiries - Respond promptly to customer inquiries, providing proactive solutions to maintain high service standards.
• Order & PO Reconciliation - Investigate and resolve discrepancies between sales orders and original purchase orders to uphold data accuracy and compliance.
• Cross-Functional Training & Development - Develop expertise in team-wide processes to enhance flexibility, redundancy, and operational agility.
• Continuous Improvement - Identify and implement process enhancements to drive efficiency, accuracy, and best practices in order management.
• Additional Responsibilities - Perform other related tasks and projects as assigned to support the success of the department.

Basic Requirements:

• High School diploma.
• Three years' experience with order entry, EDI processes, Invoicing or cash receipts.
• Intermediate Excel capabilities are a plus.

Summary of Necessary Knowledge, Experience and Skills:

• Three years' experience working in an office environment with order processing.
• Experience using accounting software, and Microsoft Office (especially Excel).
• Must be very meticulous and understand the importance of performing tasks with accuracy and efficiency.
• Must have organizational skills
• Team members and work well with others for the common goal of making Lodge the best company possible.

Employee Benefits and Perks:
• Competitive Pay
• Generous PTO
• Insurance Benefits (Medical, Dental, Vision, Prescription, Life, and Short-Term Disability)
• On-Site Clinic and Fitness Center
• 401K Match and Deferred Profit-Sharing Program
• Quarterly Profit Sharing
• Employee Assistance Program
• Scholarship Opportunity and Tuition Reimbursement
• Employee Discount at Lodge Factory Store and Big Bad Breakfast
• Safety, Holiday, and Celebration Events

Equal Opportunity Employer
Lodge Manufacturing does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, veteran status, or citizenship status (except in those special circumstances permitted or mandated by law).