Job Details

Implementation Partner - Enterprise Accounts

Department: Customer Success

Employment Type: Full Time

Location: United States - Remote

Reporting To: Shara Deepankar

Compensation: $65,000 - $85,000 / year

Description

• Innovation - We embrace creativity and seek better solutions.
• Integrity - Honesty and trust guide everything we do.
• Collaboration - Together, we achieve more.
• Growth - We're committed to personal and professional development.
• Empathy - We prioritize understanding and human connection.

You will lead complex onboarding projects for large ABA and multi-site organizations. This role blends workflow consulting, project management, technical implementation, and multi-stakeholder coordination.

Location: Fully remote
Reports to: Customer Success Manager, Implementation
⏳ Job Type: Full-time
Compensation: $65,000 - $85,000

• You build credibility quickly with a wide range of stakeholders, from frontline users to executives.
• You are highly organized and thrive in structured, project-driven work, efficiently managing complex timelines and dependencies.
• You're analytical and confident mapping workflows, identifying bottlenecks, and proposing improvements.
• You understand the operational nuances of ABA, multi-site organizations, and complex system rollouts.
• You're comfortable with technical topics like integrations, data flow, permissions, or system configuration.
• You produce crisp documentation and can present ideas clearly in written and verbal formats.
• You communicate with polish and empathy across departments and levels of seniority.
• You collaborate effectively with cross-functional teams to drive impactful results and meet client's high priority needs.

What You'll Do

Project Leadership

• Lead structured implementation projects for enterprise organizations
• Build and manage detailed project plans with timelines, milestones, and risk tracking
• Align clinical, operational, administrative, and IT teams around a shared rollout strategy
• Coordinate with Sales, Product, Engineering, and Data internally
• Guide enterprise customers through change management
• Engage in continual learning of our products, with a thorough understanding of its capabilities

Workflow & Solution Design

• Document and analyze customer workflows
• Configure the platform to meet organizational goals
• Advise customers on governance, permissions, and system-wide decisions
• Recommend workflow improvements and best practices tailored to large orgs

Technical Coordination

• Support integrations (SSO, data pipelines, or scheduling/billing sync)
• Translate technical requirements between customer IT teams and internal engineering

Customer Communication & Training

• Lead kickoffs, milestone reviews, readiness checks, and executive-level presentations
• Deliver targeted training for leadership teams and super users
• Prepare enterprise customers for a smooth handoff into long-term Customer Success

Insights & Documentation

• Keep clear documentation, workflows, project artifacts, decisions, recaps, and playbooks
• Identify risks or recurring patterns from onboarding cycles
• Share insights with Product and Engineering

What You Bring

• Experience leading complex implementations or operational projects
• Strong project management capabilities
• Experience with enterprise clients, healthcare, education, or multi-site operations
• Ability to map, document, and improve workflows
• Strong presentation skills, including executive communication
• Comfort working with system configuration or integrations
• Excellent organization, documentation, and time management
• Ability to balance strategic thinking with hands-on execution
• Thrives in a culture of feedback and continuous improvement

Perks & Benefits You'll Love

Health & Wellness:

• 100% covered health, dental, and vision premium for employee-only standard plan (Family can join too, with a variable cost)
• Employer Sponsored Short-Term Disability Coverage
• Employer Sponsored Life Insurance
• Optional group benefits: AD&D, long-term disability
• Participation in a 401k plan through Empower

Growth & Development:

• Professional development opportunities
• Room for growth within the company

Time Off to Recharge:

• Paid Time Off: 10 vacation days, 5 sick days, 7 paid holidays + 3 floating holidays for ultimate flexibility

Parental Leave:

• All Parents/Caregivers: 6 weeks fully paid
• Birthing Parents: Up to 14 weeks paid

Work Style That Works for You:

• Fully remote and flexible work environment-work from wherever feels right!
• Opportunity to make a meaningful impact in the Autism healthcare space

Use our applicant tracking system Pinpoint to answer the role-specific application questions.

We use a few thoughtful questions instead of cover letters so we can get to know the real human behind the application. Every response is read by a real person on our team-we don't use AI or automated tools to screen candidates. This helps us focus on values, curiosity, and alignment, not keyword matching or perfectly polished answers

If you need accommodations during the application process, just let us know-we're happy to help.