Job Details

Benefits:

401(k)

Dental insurance

Flexible schedule

Health insurance

Vision insurance

Scheduling Support Specialist

HiHealthCare – Job Description

Position Summary

HiHealthCare is seeking a detail-oriented and motivated Scheduling Support Specialist to join our office team. This role supports essential operational functions that uphold agency standards in accordance with state and federal regulations, as well as internal policies and procedures.

The Scheduling Support Specialist reports directly to the President while providing additional support to the Clinical Director and broader HiHealthCare leadership team. This position plays a critical role in ensuring continuity of care, effective communication, and consistent support for scheduling operations and back-office staff. The role may include after-hours or weekend call responsibilities as needed.

Primary Responsibilities

Serve as the main point of contact for field staff and patients regarding scheduling needs, changes, preferences, and inquiries.

Track, update, and maintain staff, patient, and client schedules in the patient care system, following agency standards.

Coordinate staffing by aligning field staff schedules with patient/client availability and compatibility.

Maintain accurate records related to nursing staff schedules, absenteeism, schedule adjustments, and related documentation.

Provide regular communication and reporting to the President and leadership team regarding call-ins, cancellations, overtime requests, client feedback, and other operational updates.

Input data and manage master schedules within the Point of Care System.

Prepare reports related to scheduling activity for leadership review and tracking.

Assist in organizing remote training, onboarding sessions, and staff education initiatives.

Act as a professional liaison with providers, case managers, and physicians to maintain effective collaboration.

Support the management of medical supply and equipment inventory, including periodic inventory checks and distribution record updates.

Provide assistance to the Authorizations Specialist and Compliance Coordinator as needed.

Participate actively in team meetings, offering updates, insights, and operational reports.

Contribute to agency policy reviews, internal audits, and satisfaction surveys for clients and staff.

Perform additional duties as assigned by the President or designated leadership.

Maintain strict adherence to HIPAA compliance and confidentiality standards.

Competencies

Business Acumen: Understands organizational impact of decisions; aligns tasks with strategic goals.

Diversity: Demonstrates cultural sensitivity; supports an inclusive, harassment-free environment.

Ethics: Acts with integrity, respects others, honors commitments, and upholds organizational values.

Judgment: Makes thoughtful, timely decisions; includes relevant stakeholders in the decision-making process.

Motivation: Demonstrates perseverance, initiative, and ambition; thrives in a fast-paced healthcare environment.

Dependability: Follows through on commitments; willing to work extended hours when needed; strong team collaborator.

Initiative: Takes independent action; thinks creatively; champions a positive employee and candidate experience.

Benefits

This full-time position qualifies for the following benefits (pending supervisor approval):

HiGroup Daily Grinds Lunch Program

Gym/fitness reimbursement

Parking or bus pass subsidy

Cell phone reimbursement

Support for continuing education

12 paid holidays (including your birthday off!)

Paid Volunteer Time Off (VTO)

Paid Time Off (PTO) accrual

Complimentary employee snacks and beverages

Career advancement opportunities

401K with 4% match and profit sharing (after eligibility requirements)

Comprehensive Health Benefits: medical, drug, vision, dental

Employer-paid Life Insurance

Supplemental voluntary benefits such as disability, cancer care, and additional life insurance