Job Details

Overview The Maintenance Supervisor plays a critical leadership role in ensuring the safety, functionality, and overall condition of a 426-room, high-volume hotel. This position oversees daily maintenance operations, supports a team of technicians, and ensures all guest-facing and back-of-house areas are maintained to brand and safety standards. The ideal candidate is hands-on, proactive, and committed to delivering an exceptional guest experience through operational excellence.

Key Responsibilities

Leadership & Team Management

• Supervise, train, and support maintenance technicians, ensuring high performance and accountability.
• Assign daily tasks, manage work orders, and monitor completion timelines.
• Conduct regular team meetings to review priorities, safety practices, and ongoing projects.
• Foster a positive, collaborative, guest-focused work environment.

Hotel Maintenance Operations

• Oversee the maintenance and repair of guest rooms, public areas, mechanical systems, and back-of-house spaces.
• Ensure timely response to guest room maintenance requests and minimize out-of-order room time.
• Perform hands-on repairs as needed, including HVAC, plumbing, electrical, carpentry, and general maintenance.
• Conduct daily property walks to identify and address maintenance needs proactively.

Preventive Maintenance & Safety

• Lead the hotel's preventive maintenance program to ensure equipment longevity and reduce unexpected failures.
• Maintain compliance with all safety, fire, and building codes, including documentation and inspections.
• Ensure all equipment rooms, workshops, and storage areas are clean, organized, and compliant with OSHA standards.
• Support emergency response procedures, including fire alarms, power outages, and water leaks.

Project Coordination

• Assist the Chief Engineer with planning and executing capital projects, renovations, and vendor work.
• Coordinate with contractors and vendors, ensuring quality workmanship and adherence to timelines.
• Monitor inventory of tools, supplies, and replacement parts; submit purchase requests as needed.

Guest Experience & Service

• Ensure maintenance work is completed with minimal disruption to guests.
• Support the hotel's commitment to service excellence by maintaining a clean, safe, and comfortable environment.
• Communicate effectively with Front Office and Housekeeping to prioritize guest-impacting repairs.

Administrative Duties

• Maintain accurate records of work orders, PM schedules, inspections, and equipment logs.
• Assist with budgeting, cost control, and tracking of maintenance expenses.
• Ensure compliance with brand standards and internal audit requirements.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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