Job Details

About

At Pacific Commercial Services, we serve Hawai'i, its people, its land, and its future through effective, responsive, and efficient environmental solutions. As we continue to grow and raise the bar for service excellence, we are looking for an Operations Manager to lead our field operations team and drive best-in-class service delivery across Hawaii.

This is a hands-on leadership role that combines people leadership, operational strategy, and continuous improvement. You'll lead a talented and dedicated team of field personnel and operations staff - ensuring they areequipped, supported, and empowered to safely deliver our mission. You'll also work cross-functionally to drive operational excellence, process improvements, and alignment with company goals.

If you are a team builder, a problem-solver, and a leader who thrives in a fast-paced and evolving environment, this is your opportunity to make an impact at a growing and mission-driven company.

Key Accountabilities

The following accountabilities define the core responsibilities and expected outcomes for this role.

• Operations Execution & Readiness

• • Own the end-to-end readiness and execution of daily operations across scheduling, supply, vehicles, equipment, facility, and field crew deployment to safely deliver responsive and efficient services to ultimately deliver on customer demands

• • Establish and oversee a daily operational rhythm (e.g., operations meetings, production meetings, morning rallies) to ensure effective communication, accountability, and follow-through across teams.

• • When operational issues or breakdowns occur, define and drive systematic solutions ensuring root causes are addressed, processes are improved, and lessons are shared across teams to prevent recurrence and strengthen operational resilience.

• Team Leadership and Development

• • Lead, manage, and develop the field and operations support teams by fostering a one-team culture, providing clear direction, setting performance standards, and proactively addressing team and interpersonal issues to ensure alignment and success.

• • Ensure the right people are in the right seats across field and operations support teams by continuously evaluating team fit based on performance, alignment with responsibilities, core values, and their capacity - taking timely action to coach, reposition, or rehire as needed to sustain a high-performing, mission-driven team.

• • Serve as the escalation point and problem-solver for operational issues that may impact service delivery - proactively identifying risks, resolving breakdowns, and driving continuous improvement.

• Compliance and Risk Management

• • Monitor operational compliance with federal & state laws (e.g. DOT, EPA, DOH, DOL) and company policies and incorporate them into operational procedures.

• • Oversee job safety processes, ensuring the requirements are met, and identifying any safety process improvements.

• • Ensure processes are compliant with relevant regulations and standards, adapting to changes in legal and industry requirements.

• Strategic Operations Leadership (Preferred)

• • Develop and implement operational strategies to meet production needs effectively, efficiently, and competitively. Collaborate with senior management to align operational support with overall business objectives.

• • Strategically plan field crew resource readiness, including forecasting skill needs, defining hiring requirements, and aligning training timelines, to meet production demands. Lead and hold HR and the Safety & Training Manager accountable for hiring, onboarding, and safety and skills training.

• • Lead and manage the Procurement Manager to ensure relationships with vendors, suppliers, and external partners meet the company's standards for quality, cost-effectiveness, and reliability. Hold accountability for effective negotiation of vendor contracts and agreements to secure favorable terms.

• • Leverage a deep understanding of daily operating processes to guide the selection, implementation, and use of technology and data systems (e.g., fleet, warehouse, scheduling) that support and enhance operations. Use data to investigate issues, triangulate root causes, and drive solutions that improve efficiency, reliability, and service delivery.

Leadership Competencies

As a leader in this role, you are expected to demonstrate the following competencies to effectively influence, execute, and drive success within your scope of responsibility.

• Strategically responds to evolving environment: Anticipates and responds to evolving operational demands, market shifts, and regulatory changes. Connects day-to-day decisions to broader company priorities, ensuring field operations remain aligned with strategic direction and customer expectations.

• Driving continuous improvement for higher performance: Continuously improves business practices to enhance efficiency, quality, safety, and compliance. Establishes clear KPIs, drives performance through data and accountability, and fosters a culture committed to delivering strong results.

• Creates an environment where people want to change: Creates an environment where people are motivated to embrace change and innovation. Clearly communicates the "why" behind improvements, engages the team in shaping solutions, and cultivates adaptability and resilience within the workforce.

• Delivering customer-centered execution: Delivers services that consistently meet or exceed customer expectations and regulatory requirements. Builds strong customer relationships by understanding evolving needs and ensuring that field operations deliver value, responsiveness, and quality.

• Engages the team to build commitment: Fosters a positive and high-performing team culture where expectations are clear, collaboration is encouraged, and accountability is shared. Recognizes contributions, builds trust, and unites the team around common goals and core values.

• Drives team development & growth: Actively supports the professional growth of team members by identifying development needs, offering coaching and feedback, and creating opportunities for skill advancement. Invests in building a strong internal talent pipeline that supports individual and organizational success.

Who You Are

• An experienced operations leader with a proven ability to lead field teams and drive operational results.

• A people-first leader who builds trust, accountability, and high-performing teams.

• Skilled at process improvement, identifying systematic solutions, with a continuous improvement mindset and operational discipline.

• Strong understanding of compliance and safety standards in regulated service environments (industrial, environmental, transportation, construction, or similar).

• Data-driven, tech-savvy, and comfortable driving performance with metrics and systems.

• An excellent communicator and collaborator who thrives in a mission-driven, dynamic environment.

• A continuous learner
  who actively seeks to grow - quickly absorbs new information, adapts to evolving needs, and invests in personal and professional development (through reading, training, and self-driven learning).

Qualifications

• Bachelor's degree or higher in business, operations, engineering, or related field preferred - or equivalent experience.

• 5+ years of progressive leadership experience in operations or field services.

• 5+ years of experience managing field crews and cross-functional operations.

• Strong track record of team leadership and talent development.

• Familiarity with compliance in regulated industries (EPA, OSHA, DOT, etc.).

• Experience in managing and operating operational systems and technology (ERP, scheduling, fleet management).

• Competency in Microsoft Office (Excel, Word, Outlook, PowerPoint, SharePoint, and OneDrive).

Why PCS?

At PCS, you'll be part of a team that protects Hawaii's environment and communities through best-in-class environmental services. We value integrity, professionalism, commitment, and service - and we invest in our people as our most important asset. As we grow, we're building a leadership team that can take PCS to the next level - and we hope you'll be part of that journey.