Job Details

Front Desk Coordinator

We are looking for a personable and organized Front Desk Coordinator to serve as the first point of contact for guests at a leading hospitality property in Honolulu. This position is onsite, with preference given to Hawaii residents due to in-person work and interview requirements. Join our team and be the welcoming face of a trusted name in Honolulu hospitality.

Key Responsibilities:

• Greet and assist guests and visitors, providing outstanding customer service and ensuring a positive first impression.
• Answer phones, manage reservations, and handle guest inquiries in a prompt and professional manner.
• Oversee check-in and check-out processes, ensuring accuracy and efficiency.
• Maintain reception area and lobby, ensuring tidiness and creating a welcoming environment.
• Coordinate with housekeeping, maintenance, and other departments to address guest needs and resolve issues quickly.
• Process payments, issue receipts, and manage billing as required.
• Support front office administration, including filing, updating guest records, and preparing reports.

Requirements Desired Skills & Qualifications:

• Prior experience in hospitality, customer service, or front desk roles preferred.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Proficiency with computer systems and reservation or POS software is a plus.
• Ability to maintain professionalism and discretion in a fast-paced environment.

Location & Interview Requirements:

• This role is onsite at our Honolulu location.
• Preference is given to candidates currently residing in Hawaii.