Job Details

The iconic Hilton Hawaiian Village Waikiki Beach Resort is seeking a dedicated Credit and Collections Specialist to enhance our dynamic team.

Located on a stunning 22-acre property along Waikiki's most beautiful stretch of beach, our resort features 2,860 rooms and 17 diverse dining options, making it an exceptional destination for meetings and events with over 150,000 sq. ft. of function space.

At Hilton, we take pride in fostering an award-winning culture that emphasizes the well-being of our team members. Enjoy competitive health plans, career advancement opportunities, and the exclusive Go Hilton Travel Discount program as part of our outstanding benefits package. Join a team that has been recognized as a top workplace by Great Places to Work and Fortune!

What are we looking for?

• Minimum of 3 years of customer service experience.
• At least 1 year of experience in accounts receivable and collections.
• Proficiency in Microsoft Office applications.

Shift Pattern: Monday to Friday - This is not a remote position.

Hourly Rate: $28.30 to $31.28

Benefits: Hilton is committed to supporting the mental and physical well-being of all team members. Benefits include:

• Access to DailyPay, allowing you to receive pay when you need it.
• Comprehensive medical insurance for you and your family.
• Mental health resources, including an Employee Assistance Program.
• Generous Paid Time Off (PTO).
• Go Hilton travel program offering up to 100 nights of discounted stays.
• Parental leave for new parents.
• Debt-Free Education through partnerships with Guild Education for college degrees and professional certifications.
• 401K plan with company matching to support your retirement savings.
• Employee stock purchase program (ESPP) allowing you to buy Hilton shares at a 15% discount.
• Opportunities for career growth and development.
• Participation in Team Member Resource Groups.
• Recognition and rewards programs.

As a Credit and Collections Specialist, your responsibilities will include:

• Assisting in the credit approval process and managing overdue accounts.
• Collecting past due accounts through calls and written correspondence.
• Maintaining detailed records of collection activities.
• Recording and processing credit applications.
• Helping departments resolve billing issues.
• Ensuring knowledge and adherence to credit policies and procedures.
• Participating in weekly staff meetings to review schedules, group arrivals, new policies, and discuss challenges or suggestions.

About Hilton: Hilton is a global leader in the hospitality sector, offering an array of accommodations from luxury full-service hotels to affordable extended-stay suites. Our vision is to fill the earth with the light and warmth of hospitality, and our dedicated team members are essential to creating remarkable experiences for our guests every day.

Job Category: Accounting

Requisition ID: HOT0C61M

EOE/AA/Disabled/Veterans