Job Details

Overview

Your Future. Secured. ISC2 is a leading nonprofit organization dedicated to the advancement of cybersecurity professionals. Our core values - Integrity, Advocacy, Commitment, Inclusion, and Excellence - drive our mission to create a safe and secure cyber world. Join us and be a part of a diverse and inclusive workforce that values unique perspectives and contributions.

Position Summary

We are seeking an Agile Delivery Coordinator to elevate our Agile delivery practices across development teams. You will take ownership of Jira governance, facilitate Agile ceremonies, and drive the disciplined pursuit of project and business-as-usual work. This hands-on role requires you to manage Jira effectively, enforce Agile standards, track sprint performance, and report relevant KPIs to stakeholders at all levels. Your organizational and collaborative skills will empower teams to deliver predictable, efficient, and high-quality outcomes while fostering continuous improvement.

Responsibilities

• Agile Ceremonies & Coaching:
  • Lead and facilitate Agile ceremonies such as Sprint Planning, Daily Standups, Reviews, and Retrospectives.
  • Ensure effective story refinement and prioritize backlogs in partnership with Product Owners.
  • Reinforce Agile best practices and provide coaching to boost team maturity and consistency.
  • Foster a culture of accountability, transparency, and continuous improvement.
• Jira Management & Ticket Governance:
  • Act as the key administrator for Jira workflows, fields, and reporting dashboards.
  • Guarantee consistent ticket quality by validating acceptance criteria and bottlenecks.
  • Manage the triage of BAU tickets, ensuring proper classification and priority alignment.
  • Work with developers, BAs, and Product Owners for seamless ticket assignment and workflow movement.
  • Identify and resolve workflow issues to maintain a clean and actionable backlog.
• KPI Tracking & Reporting:
  • Monitor and report Agile KPIs to business and technical leadership on a consistent basis.
  • Maintain visibility into team performance, recognizing trends and areas for enhancement.
  • Generate reports on sprint performance, defect rates, backlog health, team velocity, and delivery predictability.
  • Provide insights to ensure teams are aligned with goals and deadlines.
  • Assist in resource allocation with data-driven analysis on capacity and workload.
• Cross-Functional Collaboration:
  • Engage with Product Owners, Analysts, PMs, and technical teams to ensure aligned priorities.
  • Collaborate with stakeholders to understand impacts and route tickets correctly.
  • Effectively communicate obstacles, risks, and expectations to leadership and teams.
  • Support release coordination with development and QA teams.
• Learning & Continuous Improvement:
  • Develop a deep understanding of business functions to enhance ticket tagging and prioritization.
  • Identify avenues for process improvements and contribute to evolving Agile practices.
  • Embrace learning and adaptability to boost team productivity and agility.
• Other:
  • Perform miscellaneous duties as needed.

Behavioral Competencies

• Highly organized with an acute attention to detail.
• Collaborative and proactive in resolving challenges.
• Effective in enforcing process standards while holding teams accountable in a constructive manner.
• Adaptable and eager to learn about the business domain and systems.

Qualifications

• Expertise in Jira configuration and workflow management.
• Strong grasp of Agile methodologies and backlog management.
• Competence in analyzing sprint metrics and deriving insights.
• Familiarity with Confluence and Agile documentation.
• Effective communication with proficiency across business and tech domains.
• Background in cross-functional collaboration among product and engineering teams.

Education and Work Experience

• Bachelor's degree preferred; candidates with a high school diploma and 5+ years of relevant experience will also be considered.
• Minimum 2 years of experience as a Scrum Master or Agile Project Coordinator.
• Hands-on experience managing Jira at an advanced user level.
• Proven record in facilitating Agile ceremonies and coaching teams.
• Experience in presenting Agile metrics and reporting to stakeholders.

Physical and Mental Demands

• Ability to travel up to 5% of the time, including potential overnight travel.
• Work during normal business hours, with flexibility for extended hours as needed.
• Remain in a stationary position for prolonged periods.
• Regular use of office equipment such as computers and monitors.
• Dexterity to operate a computer keyboard and other components.

Equal Employment Opportunity Statement

All qualified applicants will be considered for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

Job Locations US-Remote

Job ID 2025-2280

# of Openings 1

Category Project Management