Job Details

Guest Services Representative

This position is Non-appropriated Fund (NAF) and will be assigned to the Bellows Air Station in Waimanalo, Hawaii.

Duties include:

• Receiving and confirming room reservations by letter, telephone, email, or personal contact.
• Registering and assigning rooms to guests, making and issuing room keys, and escorting guests to rooms as needed.
• Ensuring that only authorized patrons use government-sponsored quarters.
• Calculating and posting charges to patrons' accounts and balancing totals with control records.
• Accepting payment, making change, and presenting departing guest's checkout statements.
• Preparing and safeguarding cash receipts, preparing daily cashier's report, daily activity report, and may prepare consolidated daily activity report.
• Maintaining current checkout list.
• Maintaining a professional appearance and demeanor at all times.
• Ensuring required information is received from guest and entered into guest folio.
• Printing backup reports from property management system.
• Ensuring housekeeping status of rooms is updated.
• Recording and notifying appropriate person/organization of maintenance problems reported by guests.
• Ensuring front desk area and lobby remains clean.
• Processing night audit procedures and closing credit card machines nightly.
• Maintaining the lost and found program.
• Ensuring customer service is the first priority.
• Performing other related duties as assigned.

Requirements include:

• Completion of a background investigation with favorable results.
• Experience in cash handling demonstrating the ability to resolve common arithmetic problems, and to make change when receiving payment from customers, or must be able to complete funds control/cash handling training within 6 months of employment.
• General clerical work of any kind in which the applicant has demonstrated ability to perform satisfactorily in handling multiple tasks including typing skills and providing quality customer service.
• Ability to read, speak, and write English.
• Satisfactory completion of a Tier 1 background investigation.

Additional information:

• Individual must fully meet qualification/eligibility/background requirements for this position.
• U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. Territory for three (3) or more consecutive years immediately preceding the start of Federal Affiliation or a signed memorandum indicating the installation's decision on the 3-year residency requirement.
• Male applicants born after December 31, 1959 must be registered for Selective Service.
• Direct deposit is required.
• Satisfactorily complete an employment verification (E-Verify) check.
• A probationary period may be required.
• Pre-employment requirements must be satisfactorily met prior to Entrance on Duty (EOD).
• Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest.
• Multiple positions may be filled from this job opportunity announcement. And additional selections may also be made from this job opportunity announcement.
• Selection(s) are subject to restrictions resulting from hiring preferences and priority consideration eligible.
• This is a Nonappropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force.
• This position is included in a bargaining unit.