Job Details

Hybrid 3 days / week onite
Location: Dallas, TX
CTH

Description:
you will be a domain expert and key contributor in the IT Asset Management team, playing a critical role in modernizing how we manage our configuration management database, the inventory of our assets, the data model around it, and all the relationships among those systems. This role provides a unique growth opportunity to use your experience, communication, and problem-solving skills to transform and advance some of our most critical support functions. You and your teammates will drive the governance of ITAM and our CMDB as well as demonstrating the latest discovery processes to ensure the most accurate controls are in place. This is an exciting time for the area where we are amid transforming, modernizing, and improving our overall implementation of our CMDB so a great experience to join the energy of the moment.

Your Primary Responsibilities:
• Drive Configuration Management Database (CMDB) data quality and coverage efforts
• Handle the modernization of the ITAM process that builds on an industry standard platform, to gain more insights into relationships and life cycle management, that more effectively help handle risk
• Collaborate with all engineering teams ensuring they are aware of ITAM capabilities and their responsibilities for their data in the CMDB
• Align with process, operations, and those responsible for life cycle management of their components to ensure completeness and alignment with upstream and downstream impacts
• Establish and maintain documentation of policies, procedures, job aids, and reports
• Ensure process efficiency by implementing the key performance indicators; suggest improvements to the process continuously
• Involvement in audit and regulatory reviews
• Maintain strong operational controls around ITAM

**NOTE: The Primary Responsibilities of this role are not limited to the details above. **

Qualifications:
• Minimum of 6 years of related experience
• Bachelor's degree preferred or equivalent experience
• Strong knowledge of the Common Service Data Model (CSDM) and its application in the IT Asset Management space
• Knowledge of ServiceNow navigation and the various tables that make up the CMDB

Talents Needed for Success:
• Strong communication skills and ability to meet with clients, present to senior management and provide updates to regulators / supervisors
• Ability to work across teams to create partnerships that achieve organization goals, and passionate about building an innovative culture
• Strong critical thinking, communication and collaboration skills are key to be successful in this role
• Minimum of 6 years of related experience, including IT delivery, operations, service management and/or support
• Consistent track record of implementing and/or transforming ITAM functions
• Familiarity with Agile methodology
• Familiarity with Infrastructure design standards for modular, secure, and resilient applications to drive root cause analysis across the breadth of the enterprise
• Deep understanding of IT Asset Management principles, configuration management, and ITIL standard methodologies
• Strong analytical skills to support independent and effective decisions
• Experience initiating Continuous Improvement Projects
• Solid business and data analysis skills to drive CMDB analytics
• Experience in building ServiceNow Dashboard

EEO:
"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."