Job Details
Senior Client Service Manager (MidWest)
2026-02-05 AI Digital all cities,AK
Description:
- Manage and grow long-term Agency of Record (AOR) client relationships within the Midwest region, acting as a strategic partner deeply embedded in the client's business and media ecosystem.
- Build trusted, long-term partnerships by deeply understanding client business models, regional market dynamics, and long-term growth objectives.
- Effectively communicate with clients and internal teams. Present insights clearly and professionally, engaging executive-level stakeholders and guiding decision-making.
- Act as a strategic bridge between clients and Ad Operations, ensuring alignment, prioritization, and scalable execution across AOR accounts.
- Analyze and interpret reporting with attention to detail. Identify trends, proactively address potential issues, and optimize performance through data-driven insights.
- Anticipate client needs and offer strategic solutions. Address challenges before they arise and proactively suggest opportunities for growth.
- Manage multiple campaigns efficiently. Prioritize tasks, delegate effectively, and ensure seamless execution by leveraging internal resources.
- Lead client interactions with confidence and professionalism. Run meetings, provide strategic recommendations, and identify opportunities to enhance ROI.
- Stay informed on industry trends and digital advertising advancements. Adapt strategies to align with market shifts and emerging best practices.
- Support and mentor junior team members. Share best practices, provide guidance, and contribute to a collaborative and high-performing team environment.
- Willingness to work full-time (40 hours/week), with standard working hours from 9:00 AM to 6:00 PM EST.
- 5+ years of experience in an Account Management role within an agency environment, with hands-on experience managing long-term, retainer-based or Agency of Record (AOR) clients.
- Working knowledge of Google Suite (Gmail, Calendar, Drive, Docs, Sheets, Forms, Slides) and project management tools/apps
- A proactive, ownership-driven mindset with the ability to independently manage complex, long-term client relationships.
- Ability to cope with a varied volume of work and occasional time pressure.
- Excellent organizational skills - always two steps ahead.
- Ability to work well independently and in a team environment.