Job Details

Join us at HEMIC!

Voted one of Hawai`i Business' Best Places to Work for 7 Years in a Row!

As a HEMIC employee, you will get:

• People Who Care

Voted one of Hawai`i Business' Best Places to Work, and Pacific Business News' Best Workplaces, our business is founded on caring for Hawai`i workers, Hawai`i businesses, and each other.

• Professional Growth

We're passionate about your development. Whether it's achieving a formal certification or attending a workshop to improve your communication skills, we will support and encourage you to grow.

• Benefits & Perks

We offer competitive salary and best-in-class benefits, including a 401k match, flex-time, generous PTO, 15 paid holidays, and so much more!

• Opportunity to Give Back

Giving back to our community is our kuleana and we offer numerous opportunities for our employees to take part - whether it be volunteering for a fundraiser, attending a charity walk, or getting a match for your charitable contributions.

Why our Accounting Operations Manager is Important:

The Accounting Operations Manager is responsible for overseeing the Accounting Operations function for HEMIC and its subsidiary companies, ensuring that all premium, cash receipts, claims, and cash disbursement transactions are accurate, complete, timely, and compliant with applicable accounting principles, internal controls, and regulatory requirements.

This role supervises all accounting operational activities and resources-including personnel, systems, and budgets-and plays a key leadership role in maintaining strong internal controls over accounting operations. The Accounting Operations Manager leads staff development, identifies and implements operational improvements, manages risk, and partners closely with leadership on inter-departmental initiatives and accounting projects in a highly regulated insurance environment.

Essential Duties

Accounting Operations & Financial Integrity

• Plan, direct, and coordinate all accounting operational functions for HEMIC and its subsidiaries.
• Ensure all premium, cash receipt, claim, and cash disbursement transactions reflected in accounting records, financial statements, and internal and external reports are accurate, complete, timely, and compliant with applicable accounting standards.
• Oversee invoicing, cash receipts, disbursements, vendor management, collections, cash management and controls, and fixed asset accounting.
• Review and analyze accounting control reports, work papers, transactional data, workflows, and operational files to ensure compliance, accuracy, quality control, and identify improvement opportunities.
• Evaluate accounting systems and processes to ensure internal controls are documented, effective, and consistently executed.
• Identify, investigate, and resolve accounting operational issues.

Leadership & Team Management

• Supervise accounting operations staff, including assessing staffing levels, assigning work, hiring, training, performance evaluations, coaching, discipline, and employee development.
• Oversee continued training and professional development of accounting operations staff.
• Oversee the collections function, ensuring timely, effective collections while maintaining a high level of professionalism and respect for policyholders and debtors.
• Ensure adherence to organizational Core Values, policies, service-level expectations, and State and Federal laws.

Risk Management, Controls & Compliance

• Establish, maintain, and oversee internal controls over accounting.
• Manage operational risks related to accounting operations, including regulatory compliance, cybersecurity, and other financial and operational risks.
• Support audits, examinations, and regulatory reviews as required.
• Ensure accounting operational directives from leadership are implemented accurately and on schedule.

Process Improvement & Systems

• Identify, develop, and implement procedures to enhance operational efficiency, accuracy, and reporting quality.
• Lead and support accounting projects, including inter-departmental initiatives and system enhancements.
• Acquire and maintain expertise in the usage, capabilities, and functionality of policy, claims, workflow, and document management systems.
• Evaluate and oversee the implementation of new bank technologies, products, and services to improve cash efficiency and streamline operations.

Budget & Resource Management

• Manage the Accounting Operations budget and oversee department resources, including equipment and facilities.
• Monitor expenditures and ensure efficient use of resources aligned with organizational goals.

Other Responsibilities

• Participate in departmental and cross-functional meetings.
• Perform additional duties and special projects as assigned.

Requirements

Required

• Bachelor's degree in Accounting and/or five or more years of progressive accounting experience, including GAAP accounting.
• 2+ years of supervisory or management experience.
• Strong knowledge of accounting principles, methods, and practices.
• Ability to analyze financial statements and operational reports.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent written and verbal communication skills.
• High degree of honesty, integrity, and professionalism.
• Ability to establish and maintain effective working relationships with employees, leadership, policyholders, regulators, and external stakeholders.

Preferred

• Experience working in a regulated financial services or insurance environment.
• Experience with statutory accounting and insurance accounting (both statutory and GAAP).

Position title

Manager, Accounting Operations

Department

Finance & Accounting

Work Arrangement

In-Person, HEMIC Tower

Reports To

President/CFO

Direct Reports

Yes

FLSA Status

☒ Exempt ☐ Non-Exempt Job Class: 2-Prof

Approved By:

clewis

Date Approved:

1/6/2026

Reviewed:

N/A

NOTE: The above information on this job description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities, and qualification of employees assigned to this job. Management has the right to add, revise or delete information in this description. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential duties of this position.