Job Details

Scope of Work

The contractor will assist the Business Enablement team in managing and streamlining intake processes, documentation, and basic analysis tasks. Responsibilities include:

• Documentation Creation
  • Draft and maintain business process documentation, intake forms, and meeting notes.
  • Organize and standardize templates for BRM deliverables.
• Lightweight Analysis
  • Categorize requests based on predefined criteria (e.g., business domain, urgency).
  • Summarize findings for BRM team review.
  • Produce simple visualizations and reports (e.g, Excel, dashboards) to depict request trends and patterns.
  • Identify opportunities for process improvement based on observed intake patterns
• Intake Management and Quality Control
  • Monitor intake channels (e.g., email, ServiceNow) for new requests.
  • Perform initial review of incoming requests for completeness and clarity
  • Route requests to appropriate BRM team members or support teams.
  • Track request status and follow up as needed to ensure timely resolution.
  • Perform basic data entry as required

• Strong written and verbal communication skills.
• Detail-oriented with ability to organize and structure information clearly.
• Basic analytical skills (e.g., ability to interpret request details and categorize).
• Comfortable working independently and remotely.
• Familiarity with productivity tools (e.g., Microsoft Office Suite, SharePoint, Teams).
• Interest in business analysis or enterprise processes.

• Familiarity with Enterprise IT Service Management tools (e.g., ServiceNow)
• Understanding of project management concepts, practices, and nomenclature
• Basic experience with data visualization tools (e.g., Power Bi)

• No in-person presence required.
• No operational or technical support responsibilities.
• No decision-making authority; role is limited to administrative assistance.