Job Details

Description:

Pay Rate: XX30-XX33XX
Schedule: Monday-Friday, 7:30 AM - 4:30 PM
Location: 100% Onsite (Oahu, Hawai'i)
Employment Type: Temp-to-Hire

About the Role
Be part of Hawai'i's sustainable future! Join a mission-driven team in the fastest-growing sector focused on Energy Demand Response efforts. We've been recognized as one of the "Best Places to Work in Hawai'i" and are proud to support programs that provide incentives for residential and commercial energy-saving initiatives.

This role is ideal for someone who thrives in customer service, enjoys problem-solving, and wants to make a direct impact on sustainability efforts across the islands.

Key Responsibilities
• Schedule and coordinate residential customer installations. Provide phone and email support and respond to customer inquiries regarding the Energy Scout Program
• Perform quality control reviews using a work order management system
• Educate customers on energy demand response events and benefits
• Maintain strong relationships with internal and external clients
• Manage multiple shared email inboxes and assist with weekly administrative tasks (e.g., mail processing)
• Collaborate with the team to improve processes and enhance program delivery
• Generate reports summarizing operational data

Qualifications
• Minimum 2 years in a call center environment with external customer interaction
• Strong phone communication and problem-solving skills
• Proficiency in MS Office (Word, PowerPoint, Outlook, Excel)
• Typing speed of at least 40 WPM
• Excellent organizational, verbal, and written communication skills
• Ability to multitask and work independently with attention to detail

Preferred Skills & Experience
• Bachelor's degree or equivalent industry experience
• Experience with Salesforce
• Background in Energy Efficiency or Project/Client Management
• Technical aptitude and familiarity with residential/commercial property maintenance
• Strong writing skills (e.g., proposals, work plans)
• Prior experience working with contractors

Important Notes
• Local Candidates Only: Must currently reside on the island of Oahu, Hawai'i (no relocation)
• Attendance is Critical: Reliability and punctuality are essential for success in this role

TIME KEEPING
Worker will utilize SAP Fieldglass for weekly time reporting.

Prescreening Questions (Please include Q&A at the top of your resume)

1. Describe a time you received critical feedback. How did you respond and apply it?
2. Provide a sample email responding to a customer inquiry about a program outside our scope.
3. How often do you use a computer in your daily work? Have you used dual monitors? Please explain.
4. Have you worked with high-volume shared email boxes? How did you manage communications?
5. Describe a time you disagreed with a superior or colleague. How did you handle it?
6. How do you prioritize tasks when everything feels urgent?
Enable Skills-Based Hiring No Pre-Identified Candidate?
Additional Details

• Will this position ever require Honeywell site access? : Yes
• Pre-Identified Candidate? : No- Requesting submittals from all HGCLP suppliers
• Is This Project Based? : Yes
• Purchase Order Number : 442#######
• Timekeeping System : SAP Fieldglass
• Full/Part Time (FT = 20 hrs or more per week; PT = 19 hrs or less per week) : Full-Time
• Is Driving Required? : N/A
• Shift : 730AM-430PM
• US Security Clearance Required? : No
• Export Control Technology? : No
• Skill Category : Clerical/Administrative