Job Details

Better is the first AI-native mortgage and home equity finance company, revolutionizing one of the largest financial markets in the world. We make home finance radically more transparent; using AI and proprietary technology to eliminate friction from the mortgage process through our industry-leading AI platform, Tinman®, and the first voice-based AI mortgage assistant, Betsy™. Our mission is simple: make homeownership cheaper, faster and more accessible by transforming how people buy and finance homes.

The facts that speak for themselves:

- We've funded over$110 billion in loans (more than any other fintech in the US!)

- Raised over $1.2 billion in equity capital to modernize the $15 trillion mortgage industry

- Better's propriety AI platform makes us an award-winning lender:

- Fintech Breakthrough Award 2025: Best Lending Innovation

- Yahoo! Finance (Jan 2025): Best Mortgage Lender for First-Time Homebuyers - Best for quick approval

- Yahoo! Finance (2025): Best Online Mortgage Lender

- Money Magazine (2025): Best for fast closing

- Forbes (2023): Best Online Mortgage Lender

We're building the future of home finance-and we're looking for smart, driven, ambitious innovators who are ready to tackle the most impactful work of their careers.

A Better Opportunity

Better is looking for a Mortgage Loan Processor (Coordinator) to assist with processing FNMA, FHLMC, FHA, VA, HELOC, HELOAN and Jumbo Loans. Coordinators are flawless organizers. They can anticipate when sub-processes related to Borrower or Property eligibility are going to delay a loan and take appropriate, proactive action to prevent a loan from falling behind. They support the Customer in providing a world class customer experience by supplying critical information at the right time.

Responsibilities

• Communicating directly with customers and various third parties to ensure an efficient and positive experience.
• Aggressively managing a pipeline in a timely, accurate and efficient manner, ensuring promptness in communicating with stakeholders and borrowers.
• Guiding borrowers from the point of underwriting decision to funding.
• Understanding loan applications, Automated Underwriting Systems (DU/LPA), Credit, Income, and Asset documents.
• Navigating Suspense decisions and proposing resolutions to the customer.
• Adequately preparing loans for Final Underwriting Review.
• Escalating internal & third-party delays.
• Communicating with customers regarding required documentation, Loan Estimates, Changes of Circumstance, and Closing Disclosures in compliance with mortgage guidelines.
• Identifying creative solutions with which we can improve borrower experience and increase efficiency.

Qualifications

• Located in Irving, Texas area
• 5+ years of mortgage processing experience
• Experience processing FNMA, FHLMC, FHA, VA, HELOC, HELOANand Jumbo mortgages
• Knowledge of agency conventional underwriting product guidelines
• Proven ability to effectively manage a high-volume pipeline of files and customers
• Ability to troubleshoot and solve problems independently.
• Organized and capable of multitasking
• Detail oriented and technically savvy
• Capable of performing and explaining financial calculations with a strong understanding of how they impact mortgage qualifications
• Approaches challenges with a relentless mindset- no one here gives up. We try, we fail, we try again.
• Ability to maintain composure in a fast-paced environment
• Strong communication, organization, and time management skills
• Approaches work with empathy, humility and accountability

$9,000 - $17,000 a month

Company Benefits

We're proud to support our employees and their families with a benefits package designed to care for their health, well-being, and everyday life. All full-time and benefit-eligible part-time employees can enjoy the following benefits:

- Day One Coverage - Your benefits begin on your first day, so you're supported from the start

- Nationwide Medical, Dental & Vision Coverage - Comprehensive plans that travel with you, wherever you are

- Mental Health Support When You Need It - Immediate access to virtual therapy with licensed providers for you and your eligible dependents (ages 6+), with your first few visits covered at no cost!

- Health Savings Account (HSA) - Includes an employer contribution to help you plan for healthcare expenses

- Employer-Funded Dependent Care FSA - Support for childcare and/or dependent care costs

- Disability & Life Insurance - Provided at no additional cost to give you added peace of mind

- Flexible PTO - Time off when you need it, so you can recharge and focus on what matters most

- Extra Perks & Discounts - Including pet insurance, savings programs, and more to support life beyond work

The compensation offered for this role will be based on multiple factors such as location, the role's scope and complexity, and the candidate's experience and expertise, and may vary from the range provided.

Disclaimer

Better Home & Finance Holding Company is an equal opportunity employer committed to fostering an inclusive and diverse environment for our employees. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status, or any other reason protected by law.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. Better will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.