Job Details

Work Schedule

Monday Friday, 8:00 AM to 5:00 PM (hours may vary)

Responsibilities

• Handle escalated customer calls and resolve complex issues promptly and professionally.
• Maintain confidentiality and exercise sound judgment in sensitive situations.
• Ensure compliance with company policies and procedures.
• Collaborate with team members to meet branch goals and deadlines.

Education

• Bachelors degree in a business?related field, or equivalent experience required.

Experience

• Minimum 3 years of progressively responsible experience in a financial institution.
• Work experience in a call center environment handling escalated calls.

Skills

• Familiarity with technology systems.
• Strong written and verbal communication skills.
• Ability to handle confidential matters judiciously.
• Attention to detail with excellent follow-through.
• Ability to work under pressure with multiple deadlines.
• Good time management skills.
• Flexible and adaptable to work various hours, days, weekends, and holidays.

Job Type & Location

This is a Permanent position based out of Honolulu, HI.

Pay and Benefits

The pay range for this position is $45,000.00 $53,000.00/yr.

Excellent benefits package, 401K match, healthcare benefits, PTO etc.

Workplace Type

This is a fully onsite position in Honolulu, HI.

Application Deadline

This position is anticipated to close on Jan 30, 2026.

About TEKsystems

Were partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.