Job Details

The Team:

The Hermès Ala Moana Boutique opened in 2003 and focuses on providing extraordinary service to clients as a part of the Pacific West Region. This position will report to the Operations Manager and will work collaboratively with the Operations Director, Loss Prevention Manager, and Regional Facilities Manager for all overall maintenance, upkeep, and cleanliness of the boutique in a fast-paced, luxury environment.

The Opportunity:

The primary responsibilities of the Maintenance Associate are to aid in managing & coordinating contract cleaning services and maintenance vendors, in partnership with Operations & Facilities, and providing updates and reports where necessary. The Associate will be responsible for ensuring the boutique maintains a perfect and clean appearance throughout the store's operating hours. This includes cleanliness of shelving, display cases & windows, glass surfaces, restrooms, trash bins, team kitchen/bistro, break room, bar areas, refrigerators, and other common areas throughout the store. Additionally, the Maintenance Associate will aid in the coordination & setup/breakdown of equipment that may be required for special events.

About the Role:

• Responsible for regular monitoring and cleaning of shelves, display cases, glass surfaces, restrooms and common areas throughout the store operating hours.
• Responsible for addressing and resolving assigned maintenance tasks, coordinating with vendors and Store Director / Construction Department, and keeping LP and senior management informed.
• Supervising all technicians in store and understanding all aspects and systems in the building.
• Provide a daily update on Maintenance progress. Must have strong communication skills to build relationships and understand e-mail and computer systems.
• Ensure safety of store staff on assigned projects and maintenance emergencies.
• Review environmental safety issues at the store and raise concerns to supervisor.
• Manage store maintenance/facilities and cleaning supplies (ie. Light bulbs, cleaning solutions, bathroom supplies, etc).
• Supervise cleaning crews.
• Help with Store Events by executing Back of House miscellaneous needs, ie deliveries, installations, break downs etc.
• Manage stock levels of kitchen supplies & perishables to include bistro/bar supplies for servicing guests with tea, champagne, and/or water.
• All other duties assigned by supervisor.

Supervisory Responsibility:

• Yes – Management of cleaning team

Budget Responsibility:

• No

Decision Making Responsibility:

• Yes – Pro‑active versus a reactive approach to the day. Any cost or exposure should be reviewed and approved by the Management team.

About You:

• 2 years of relevant experience in facility and maintenance, preferably in a high‑end environment.
• High School Diploma
• Physical Demands : Work requires frequent standing, walking and use of tools and cleaning equipment.
• Working Conditions : Work may require overnight stays. Work can include long hours, weekends and holidays due to schedule restraints.
• Must be a self‑motivator. Must be an achiever. Must be accountable, responsible, and responsive. Must be willing to learn and grow professionally.
• This position requires the ability to multi‑task between the following, but not limited to: regular maintenance, emergency maintenance repairs, daily correspondence with stores and vendors, etc.
• Must be able to work alone, ability to work independently with hands‑on experience and know‑how
• Must be able to communicate with email and Microsoft Office programs including Excel and Word.
• Work requires frequent bending, reaching and occasional lifting/moving up to 50 pounds. Work is subject to telephone and personal contact with supervisor and employees, store specialists, outside maintenance vendors. Work requires good manual dexterity and eye to hand coordination. Proper attire is required at all times.

The hourly range for this position is $26.54 to $29.33 per hour. Actual rates are determined based on the job, location, and individual experience.

Benefits:

• Commission and bonus incentives based on sales performance
• Medical, Dental, Vision
• Life Insurance and Disability
• Paid time off (12 company holidays, 2 wellbeing days, and sick & safe time)
• Paid Parental Leave and Transition Time
• 401(k) and Roth Retirement Plan with company matching and profit sharing
• Various voluntary benefits (e.g., flexible spending accounts, fitness reimbursement, voluntary life insurance)
• Product discount and EAP resources
• Access to Calm App, Health Advocate, Family Building Support, and more!

We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodation.

Company Overview

Since 1837, Hermès has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir‑faire of excellence and the aesthetic of functionality define the singularity of Hermès, a house dedicated to making highly‑crafted, beautiful objects made to stand the test of time.

An independent, family‑owned company, Hermès is dedicated to keeping production in France through its 42 workshops, The Hermès organization is also a truly global community with a network of 310 stores in 49 countries.

Hermès employs more than 15,000 people worldwide with over 6,000 of the workforce being Hermès craftspeople engaged in making artisanal products, nurturing a 180‑year tradition of creativity and innovation.

At Hermès, our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Hermès' success and longevity lie in a sense of responsibility; a quest for authenticity and respect for time and preservation of natural resources. All at Hermès wish to leave a positive footprint on the world, a mission that's at the heart of our commitment to progress. This narrative can be experienced in a series of short films “Footsteps Across the World” available on our website. Link here.

Our Commitment

Family is at the heart of Hermès. At Hermès of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Hermès of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermès of Paris family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison, we advance our DIF values through the work that we do in partnership with our community and non‑profit partners.

At Hermès of Paris, we are proud to be an equal opportunity workplace. It is the policy of Hermès of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop.

Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Hermès of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.

We collect personal information (PI) from you in connection with your application for employment with Hermes, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non‑public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at ...@hermes.com. Please do not submit resumes or applications to this email address.

A creator, artisan and seller of high‑quality objects since 1837, Hermès is an independent, family‑owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know‑how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.