Job Details

Our cashier/take-out staff are sometimes our guests' only impression of Highway Inn's customer service, whether it be over the phone or take-out order. These team members are cool under pressure, capable of handling phone and in-person interactions, and quick to welcome arriving guests. The ideal candidate has a basic understanding of Hawaiian food and culture, is an efficient multi-tasker, has a welcoming demeanor, and genuinely conveys the sense of aloha and ‘ohana that is core to our brand.

Duties include:

Promptly and warmly greeting guests with aloha on the phone or in person

Providing information or answering basic questions regarding: catering and frozen food shipping; how to book reservations; frequent diner (loyalty) program and promotional offers; general restaurant information (such as parking, hours, promotions, etc.)

Accurately ringing up and cashing out orders in Point of Sale (POS) system, making correct change and reviewing order with the customer to confirm accuracy during the order process and when customer receives food

Simultaneously managing incoming phone and online orders, walk-in take-out orders and third-party delivery service orders

Company Overview Highway Inn is an award-winning 75-year-old, third-generation-owned Hawaiian and local food restaurant. We are proud of the food we serve and the exceptional service we extend to every guest. ‘Ohana and aloha are our core values—many of our employees have been with us for more than 20 years and generations of families have been dining with us since we first opened in 1947.

Qualifications

1 to 2 years customer service experience or in similar role; preferred experience in cashiering and point of sale systems

Excellent customer service and interpersonal skills

Strong attendance record

Positive attitude

Team player who is able to multitask efficiently

Able to stand and/or walk continuously for long periods of time, read the POS screen and hear customers in an often-noisy environment

Must be able to lift 20-25 pounds with or without assistance

Benefits/Perks

Closed on all major holidays: Thanksgiving, Christmas, New Year's

Based on hours worked, employees are eligible for:

Employee discounts

Comprehensive health insurance

Paid time off

Temporary disability insurance

401K/Profit sharing