Job Details

Description

OBJECTIVE

Oversee, coordinate, and manage the strategy, development, and delivery of Clearview's digital solutions in alignment with organizational goals. Ensure digital offerings anticipate and respond to evolving member expectations, regulatory demands, and industry innovations such as artificial intelligence (AI), cybersecurity, and fintech integration. Represent Clearview's cultural, communication, and community engagement expectations while providing strategic leadership for the Digital Experience team.

MINIMUM QUALIFICATIONS

• Bachelor's degree in Business Administration, Marketing, Information Technology, or related field required; MBA preferred.
• Minimum ten years of digital product or related experience, with at least five years in management.
• Strong digital, business, and leadership background with proven ability to deliver innovative solutions.
• Demonstrated expertise in product lifecycle management, predictive analytics, and AI-driven tools.
• Familiarity with cybersecurity frameworks, fraud mitigation strategies, and compliance requirements.
• Experience with fintech partnerships and vendor relationship management.
• Excellent written, verbal, and presentation communication skills.
• Ability to multitask effectively, adapt to changing environments, and make sound decisions in complex situations.
• Collaborative leadership style with ability to coach, mentor, and develop staff.

• Digital Strategy & Product Management - 45%
• Develop, communicate, and maintain Clearview's digital product management strategy, encompassing digital banking, CRM, data-driven personalization, member experience platforms, and fintech integrations.
• Benchmark Clearview's digital solutions against competitors including financial institutions, fintechs, and neobanks.
• Maintain digital product roadmaps and ensure cross-functional team alignment.
• Ensure digital solutions deliver a seamless, mobile-first, accessible member experience across omni-channel touchpoints.
• Leadership & Team Development - 25%
• Build, lead, and mentor direct and indirect reports, championing product management across the organization.
• Provide leadership on high-leverage projects and initiatives, balancing member needs and business priorities.
• Actively participate in executive-level and cross-functional working groups to advance organizational initiatives.
• Performance, Compliance & Innovation - 25%
• Measure, analyze, and report on digital product performance using data visualization, predictive analytics, and AI insights.
• Ensure products meet evolving standards for cybersecurity, fraud prevention, and regulatory compliance.
• Manage and direct external partners including fintech alliances, digital development vendors, and API integrations.
• Lead and participate in strategic planning meetings related to digital innovation, providing research and recommendations.
• Community Engagement & Other - 5%
• Represent Clearview in the community and media, modeling Clearview's leadership, communication, and cultural commitments.
• Perform all other responsibilities as directed.
• Endorse and embrace Clearview's Commitment to Leadership which outlines management expectations for culture, communication, employee development, managing effectiveness, and community engagement.
• Support Clearview's Commitment to Diversity, Equity & Inclusion by welcoming and embracing the unique differences of others, treating others fairly and equitably, and creating an inclusive experience where others feel respected and valued; Understand and believe a diverse workplace is essential to the company's vision and success.