Job Details

Case Manager Lead

Are you interested in helping Florida create communities that are more resilient in the face of future disasters? Join the ICF team and make a difference! Our growing Disaster Management Division makes BIG things happen every day. ICF is seeking a Case Manager Lead to help the State of Florida manage grants to carry out strategic and high-impact activities to mitigate disaster risks and reduce future losses in its communities. This position is 100% Remote in the United States.

As Case Manager Lead, you will work closely with the Program Manager and senior ICF staff, subject matter experts; train and manage a team of case managers; and - as a point of escalation for case managers - clearly communicate information to residents regarding their options to help them make informed decisions.

Key Responsibilities:

• Develop and master policies and procedures governing case management for our clients.
• Supervise and manage Case Managers, including but not limited to:
• Assigning cases to the case management team,
• Maintaining their schedules and timesheets, and
• Assisting case managers in achieving monthly goals and with unique/difficult cases as an escalation point of contact.
• Maintain a complete understanding of all applicable Program policies, requirements, and procedures and review all cases within established program guidelines.
• Assist with drafting and issuing updated policies and procedures, job aids, and/or operations management manuals to aid in implementing the program(s)
• Train, supervise, and evaluate the operations of case managers.
• Coordinate closely with call center, inspection staff and client.
• Help refine program procedures and processes for implementation.
• Provide guidance and assessment of case management staff, as needed.
• Present technical information in key meetings.
• Interact with senior staff from local and state agencies, as needed.
• Support strategy for intake launch and operations.
• Advise senior leadership and management, as needed.
• Perform other duties as required.

Must Have Qualifications:

• 5+ years of experience providing intake and case management services and knowledge of best practices for providing case management services for programs aimed at assisting individual households
• Experience with state and/or federally-funded grant programs.
• 3+ years in a supervisory or management role.

Preferred Skills/Experience:

• 5+ years of in-depth and hands-on knowledge of grant programs, regulations, and implementation, including strong understanding of compliance.
• 5+ years of experience in grant funded or public assistance programs, such as housing programs
• Experience working in a consulting firm, development organization, or public agency preferred.
• Experience delivering training and technical assistance to state and local government agencies.
• Willingness to travel up to 25% depending on role and project needs in the United States.

Professional Skills/Experience:

• Excellent professional verbal and written communication skills, able to work in a fast-paced environment with flexibility to adapt to changing priorities and deadlines.
• Strong proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel).

This job is a Section 3 eligible job opportunity. We encourage applications from individuals that are low income and/or living in Public Housing.

Working at ICF

ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email ...@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at ...@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.

Pay Range

There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is:

$73,722.00 - $125,327.00 Nationwide Remote Office (US99)