Job Details

Junior Product Support Planner

At Teradata, we believe that people thrive when empowered with better information. That's why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customersand our customers' customersto make better, more confident decisions. The world's top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.

As a Junior Product Support Planner, you will assist with automating report analysis and creation, creating support process documentation, building form templates and automation. You perform data analysis and Software and Hardware lifecycle management. The candidate will build experience in end-to-end support, including automated / self-service software release processes, provisioning, delivery, and distribution. You are required to have both strong technical and interpersonal skills.

Responsibilities include:

• Build forms and workflows in SharePoint for multiple level approval processes.
• Automate pareto charts from data analysis.
• Create standard templates and checklists in AHA, Confluence and SharePoint.
• Build reports from JIRA projects with cross reference to customer cases.
• Process and manage SW availability.
• Ability to maintain and prioritize based on business value and ongoing list of requirements.
• Process service extensions and identify and track risks.
• Create support process, product knowledge and technical specs and design documentation.
• Shadow Senior Product Support Managers to learn the release cycle with the goal to self-drive supportability requirements for Teradata various products and programs within a year of onboarding.

You will work directly with the Support Product Management team along with Go to Market, Product Management, Engineering, Pricing and Customer experience teams.

A qualified candidate will have:

• Bachelor's degree in computer science or electronics technology discipline.
• Knowledge of SharePoint.
• Knowledge of JIRA and Confluence.
• Knowledge of AHA.
• Knowledge of creating macros and charting in Excel.
• Knowledge of OS systems and CVE procedures.

You will bring:

• Strong verbal and written communication skills.
• Ability to prepare and deliver presentations.
• Project management.
• Excellent interpersonal skills.
• Strong facilitation and team skills.
• Conceptual understanding of software release cycles.

We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are committed to actively working to foster an inclusive environment that celebrates people for all of who they are.

Teradata is proud to be an equal opportunity employer. We do not discriminate based upon race, color, ancestry, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related conditions), national origin, sexual orientation, age, citizenship, marital status, disability, medical condition, genetic information, gender identity or expression, military and veteran status, or any other legally protected status. We welcome and encourage individuals from all backgrounds to apply and join our team, bringing their unique perspectives and experiences to help us innovate and grow.