Job Details

Health Insurance Call Center Representative

Pay: $20/hour Location: Kapolei or Ala Moana Schedule: Full-time, MondayFriday (weekend/OT as needed)

Position Summary: We are seeking customer-focused Call Center Representatives to support a leading health insurance provider. This role involves handling inbound calls, assisting members with benefits questions, processing updates, and providing high-quality service in a fast-paced environment.

Key Responsibilities

• Answer inbound calls from members, providers, and partners regarding health plan benefits, eligibility, claims status, and coverage details.
• Document call interactions accurately in the system.
• Assist callers with plan changes, updating demographic information, and navigating online portals.
• Research and resolve member issues using internal systems and resources.
• Follow HIPAA guidelines and protect confidential health information.
• Meet performance goals related to call quality, accuracy, and customer satisfaction.
• Escalate complex issues to supervisors or specialized departments as needed.
• Provide professional, empathetic, and solution-oriented service.

Qualifications

• Previous call center or customer service experience preferred
• Prior experience in healthcare or health insurance
• Strong communication and active listening skills.
• Ability to navigate multiple computer systems and screens.
• High attention to detail and accuracy.
• Comfortable working in a fast-paced, metrics-driven environment.
• High school diploma or equivalent required.

Work Environment

On-site position at Kapolei or Ala Moana office. Training provided. Supportive team environment with opportunities for growth.

Job Type & Location

This is a Contract to Hire position based out of Kapolei, HI.

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Feb 5, 2026.