Job Details

Front Desk Attendant

The Front Desk Attendant is responsible for providing exceptional customer service experiences. The Front Desk Attendant will be responsible for membership sales and/or verifying membership through a Point of Sales system, providing information and answering questions about available programs and retention and appreciation of all guests. The Front Desk Attendant will have a deep commitment to the mission of The Salvation Army, which will be evident in his or her professional life and the manner in which he or she represents The Salvation Army Ray and Joan Kroc Corps Community Center in the community.

Minimum Requirements

• High School Diploma or GED equivalency.
• Must be computer literate with proficient typing skills and the ability to use new software programs with basic training.
• Must have excellent telephone skills with the ability to maintain a non-judgmental attitude in working with guests, members and staff.

Preferred Education and Experience

• Experience with a Point of Sales system preferred.
• Experience in membership recruitment preferred.
• Two years' experience as a cashier and/or in customer service preferred.

Essential Functions

• Greet members and guests as they enter Kroc Center Hawaii and ensure that members and guests feel welcome and have a positive experience.
• Conducts informative tours of the Kroc Center Hawaii.
• Processes membership applications and guest passes for guests and members according to established procedures.
• Receive payment by cash, check, credit card or debit card.
• Monitor and verify access of members and guests into the appropriate areas.
• Provide prompt, professional, and courteous customer service.
• Promote/sell programs and special events.
• Receive and answer incoming telephone calls and visitors.
• Maintain the orderliness and cleanliness of the membership lobby, front desk, and public areas.
• Handle and resolve member's and guests' complaints.
• Assist Services Manager and leads in maintaining a membership database of records.
• Provide administrative support.
• Provide back-up support for Child Watch.
• Adhere to The Salvation Army's policies and procedures in handling cash and accounting procedures.
• Assist in the receipt and safekeep of all cash from each program venue.
• Assist the Member Services Manager and leads to ensure staff communicates daily with the Facilities Department.
• Maintain healthy relationships with coworkers.
• Maintain the Code of Ethics policy.
• Attend staff meetings and other administrative meetings.
• Maintain regular and punctual work attendance.
• Perform other duties as assigned.

Mental Demands

• Able to prioritize and organize work assignments.
• Able to perform job functions with attention to detail, speed and accuracy.
• Able to work in a fast-paced environment and maintain poise under pressure.
• Is self-motivated, energetic, enthusiastic, motivational, and able to maintain a self-directed schedule.
• Genuine interest and commitment to providing quality service.
• Respond to crisis situations in a calm and effective manner.
• Must possess the self-discipline necessary to perform repetitive tasks without lowering quality of work.
• Able to work with limited supervision, and work in a team setting with other professionals.
• Exercise good judgment and comfortable taking initiative with projects.

Physical Demands

• Sitting; climbing and/or balancing; stooping, kneeling, bending, stretching, crouching, and/or crawling; standing; walking; manual dexterity and eye-hand coordination; use of vision; driving a vehicle; pushing/pulling/lifting/carrying 25-50 pounds and occasionally more than 50 pounds.

Communication Demands

• The position requires talking to co-workers, members/guests and vendors; requires written communication to and from co-workers, members/guests and vendors; talking on the telephone; requires responding to written or verbal requests of co-workers, members/guests and vendors; requires training/giving verbal and written instructions; requires receiving verbal and written instructions; requires writing/composing written language; requires reading; requires visiting/working at other worksites; requires communication via the latest technologies.

Equipment Needs

• General office equipment such as computers, point-of-sales kiosks, photocopiers, scanners, printers, fax machines, telephones, microphones, audio-visual equipment, 10-key calculator, and automobile.

Description of Work Environment

• Most work will be indoors at the Kroc Center Hawaii Front Desk in Kapolei and at the Kroc Center Hawaii administration office. Attendance at training and conferences may be required. Uniforms may be required.

Certificates & Licenses

• The candidate chosen for this position must have a valid driver's license and insured transportation.

Clearances

• The candidate chosen for this position will be required to pass a criminal history information check.