Job Details

Customer Service Representative

We are looking for a dedicated Customer Service Representative to join our team in Honolulu, Hawaii, on a contract basis. As part of the transport industry, this role involves assisting customers with their needs while delivering exceptional service. The ideal candidate will thrive in a fast-paced environment and be committed to ensuring customer satisfaction through effective communication and problem-solving. Preference will be given to applicants currently residing in Hawaii due to the nature of the job requirements.

Responsibilities:

• Welcome customers with professionalism and guide them through the check-in process while adhering to company policies.
• Verify customer identification and reservation details, ensuring all information is accurately recorded in the system.
• Address inquiries about services, amenities, and local attractions, providing helpful recommendations and assistance.
• Resolve customer concerns efficiently, escalating complex issues to supervisors when necessary.
• Monitor the premises to ensure safety and promptly report any security concerns or hazards.
• Coordinate with housekeeping and maintenance teams to guarantee readiness and upkeep of facilities.
• Identify opportunities to introduce customers to additional services or upgrades to enhance their experience.
• Maintain detailed and accurate records of customer transactions, interactions, and incident reports.

Requirements:

• High school diploma or equivalent; additional education in hospitality or related fields is advantageous.
• Previous experience in customer service, ideally within the hospitality or transport industry.
• Strong communication skills with the ability to effectively interact with a diverse customer base.
• Proficiency in resolving issues and handling complaints with professionalism.
• Ability to collaborate across departments to ensure smooth operations.
• Attention to detail and accuracy in maintaining records and documentation.
• A customer-focused mindset with a commitment to delivering excellent service.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.