Job Details

On-Call Overnight Guest Services Attendant

Four Seasons Resort O'ahu at Ko Olina is looking for an On-Call Overnight Guest Services Attendant who has a passion for excellence and the spirit of aloha.

Guest Service Attendants provide guests with a full-service arrival and departure experience. Welcome all incoming and outgoing guests, assist with luggage, safely park guest vehicles in hotel or local garage and make necessary deliveries and pick-ups to and from guest rooms. Respond to all interactions in an efficient, courteous and professional manner to achieve maximum customer service and satisfaction.

About Four Seasons Resort O'ahu at Ko Olina

On Oahu's sunny western coast wild, rugged and conveniently close to Honolulu and Waikiki Beach Four Seasons Resort O'ahu at Ko Olina balances a classic Hawaiian style with one-of-a-kind luxury. Chic and light-filled with vast ocean views, our 370 accommodations provide a personal sanctuary in this all-encompassing Hawaiian luxury beach resort. Restaurants and bars are infused with the magnetic energy of Ko Olina. Guests have the opportunity to splash into lively pools and lagoons, with numerous water sports right off the Resort's own beach. They are also able to play tennis and golf, then relax in the Spa wrapped in the effortless elegance of Four Seasons.

What You Will Do:

• Park arriving and retrieve departing guest's vehicles safely while adhering to all company and government traffic regulations and Resort Garage Parking Policy. Assess any damage and clearly note damage on claim ticket along with location of parked vehicle
• Deliver and pick up luggage to and from guests room and maintain detailed records of all luggage, room and amenity deliveries. (15%)
• Greet all arriving guests with amenity and escort or guide guests to the front desk and introduce them to the Front Desk Agent. Greet and offer assistance to all guest passing through lobby.
• Provide a safe and comfortable ride for resort guests. Assure limo and house car are in good repair and stocked with necessary amenities. Maintains appropriate log, noting guests who were transported and the details of their transportation. Strong knowledge of the city so guests can be transported to and from their destination in the shortest possible time.
• Provides guests with directions, recommendations, and information about the city and its attractions. Arrange for taxis or resort vehicle transportation as needed.
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints, assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, etc.

What You Will Bring:

• High School education or equivalent experience.
• 1 year of previous experience required.
• Prior experience at a luxury hotel or resort.
• Valid Driver's License Required.
• Able to read, write and speak English.

Successful candidates must possess legal work authorization in the United States.

What We Offer:

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Employee Discount for stays at any Four Seasons worldwide
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
• Pay: $21.12 per hour

We look forward to receiving your application! Mahalo!