Job Details

GENERAL PURPOSE: This role plays a critical part in enhancing store security and ensuring a safe shopping experience for both Associates and Customers. The Specialist will maintain a prominent presence at store entrances and exits, using courteous and friendly interactions to deter theft and fraud. Dressed in a company-issued vest and required black attire, the Specialist will actively monitor the store environment, addressing potential safety and theft indicators as guided by store leadership.

ESSENTIAL FUNCTIONS:

• Maintaining a Safe & Secure Environment:
  • Safety is the top priority; ensure adherence to safe practices while supporting store leadership in creating a secure atmosphere for everyone.
  • Provide a visible presence at store entrances and sales floors, engaging customers with greetings and eye contact to identify potential safety issues.
  • Keep pathways clear and ensure that emergency exits remain unobstructed.
• Building Teams & Partnerships:
  • Deliver exceptional customer service by greeting customers warmly and addressing their inquiries with professionalism.
  • Treat all individuals with respect and recognition, fostering a positive company culture.
  • Engage regularly with both internal and external partners for collaboration and support.
  • Other assigned duties that may support loss prevention efforts.
• Protecting Company Assets:
  • Monitor customer and employee activities to detect and address potential theft.
  • Utilize observed theft indicators and intelligence to inform management of trends and concerns.
  • Follow company protocols for addressing external theft and maximize productivity by adhering to best practices.
• Reducing Operational Shortage:
  • Educate and train Associates on effective strategies to minimize operational shortage.
  • Verify compliance with checkout procedures for both customers and staff.

COMPETENCIES:

• Work Process Management
• Business Acumen
• Planning & Prioritization
• Talent Development
• Collaboration
• Leadership by Example
• Effective Communication
• Accountability & Execution

QUALIFICATIONS AND SKILLS REQUIRED:

• High School diploma or equivalent; AA degree preferred.
• One year of retail supervisory experience or similar training preferred.
• One year of experience in loss prevention or security training preferred.
• Active Security Guard License is a plus.
• Able to thrive in a fast-paced environment.
• Strong verbal communication skills.
• Demonstrated ability to build and maintain relationships with team members.
• Outstanding customer service skills.
• Proven conflict resolution abilities.
• Must comply with all security-related federal and state laws, including background checks, physical exams, fingerprinting, and drug screenings.

PHYSICAL REQUIREMENTS/ADA:

• Consistent attendance and punctuality are required.
• Ability to stand, walk, and move in the store for the majority of the workday.
• Capability to lift and lower objects over 25 lbs.
• Regular bending, stooping, or crouching may be necessary.

SUPERVISORY RESPONSIBILITIES: None

DISCLAIMER: This job description summarizes the essential duties and responsibilities of the position and may change over time at management's discretion.

Ross is an equal opportunity employer, committed to attracting, hiring, and developing a diverse workforce.

The base pay range for this role is $18.50 - $19.00, based on various factors including experience, skills, qualifications, and location.